Customer Onboarding Specialist providing software training via screenshare, chat, and phone across Europe. Engaging with hotel customers to ensure they benefit from SiteMinder products.
About the role
- Customer Onboarding Consultant at Virta guiding customers through onboarding for EV charging services. Managing project coordination, training sessions, and continuous improvement efforts.
Responsibilities
- Plan and lead onboarding kick-off meetings to align on customer goals, scope, timelines, and responsibilities.
- Create and manage detailed onboarding project plans, coordinating with internal teams.
- Understand customer use cases, configure product according to agreed requirements, and support them through hardware commissioning and go-live.
- Deliver engaging training sessions and develop clear onboarding materials.
Requirements
- 3+ years in a customer-facing role such as customer service, technical support, or implementation
- Experience as a trainer is a strong advantage
- A proven ability to plan, prioritize, and manage multiple projects in parallel
- Experience with HubSpot is an advantage
- Professional proficiency in English, French, and German (both written and spoken)
- Knowledge of EV technology and energy solutions is a significant asset
- Willingness to travel and work with customers across different time zones as needed
Benefits
- Flexible working arrangements
- Opportunities for professional growth and continuous learning
- Supportive work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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