Junior Support/Onboarding specialist guiding customers for a Fintech company. Handling inbound inquiries and aiding onboarding processes for a user - friendly experience.
About the role
- Onboarding Specialist responsible for the successful onboarding of high-value Providers and Service Companies at Field Nation. Act as a trusted advisor and platform expert to facilitate user engagement on the marketplace.
Responsibilities
- Lead the end-to-end onboarding experience for new Providers and Service Companies joining the Field Nation marketplace.
- Support onboarding for high-value and high-potential Providers, ensuring they successfully complete onboarding requirements and gain marketplace access.
- Deliver consultative onboarding support by understanding each Provider or Service Company’s business model, goals, and service capabilities.
- Conduct live onboarding sessions, platform demos, and training sessions to educate users on Field Nation workflows and best practices.
- Act as a primary point of contact for Providers and Service Companies during onboarding.
- Provide white-glove onboarding support to larger Service Companies and strategic partners.
- Assist Providers in understanding key platform functions including work order management, counteroffers, expenses, and work order updates.
- Serve as an escalation point for onboarding issues, helping identify and resolve blockers that may delay marketplace access.
- Partner with Sales, Customer Success, Product Management, Marketing, and Provider Experience teams to support successful onboarding outcomes.
- Coordinate onboarding timelines and communicate progress with both internal stakeholders and external users.
- Track onboarding progress and maintain accurate reporting on onboarding activity.
- Identify friction points in the onboarding journey and recommend improvements that enhance the onboarding experience and accelerate user adoption.
- Support the development of onboarding resources and documentation to help new users succeed on the platform.
Requirements
- Excellent verbal and written communication skills with a consultative and customer-focused approach.
- Strong organizational and time-management skills with the ability to manage multiple onboarding initiatives.
- Experience working in customer-facing roles, ideally supporting onboarding, implementation, or account activation.
- Ability to work directly with high-value individuals and organizations and guide them through onboarding processes.
- Experience delivering product demos, onboarding training sessions, or customer education programs.
- Strong problem-solving and analytical skills with the ability to identify opportunities for improvement.
- A proactive, self-driven team player comfortable working in a fast-paced and dynamic environment.
Benefits
- Field Nation LLC Performance Reward – Because every citizen of Field Nation deserves a stake in the win!
- Festival Bonus – Celebrate the big festivals with some extra cheer (and cash!).
- Referral Bonus – Incentives for successful employee referrals.
- Gratuity – Honoring your long-term dedication
- Leave Encashment – Opportunity to encash unused annual leave balance at year-end.
- Medical Insurance – Comprehensive health coverage for employees and their immediate family (spouse and children).
- Gym Membership – Stay fit, active, and energized.
- Complimentary Lunch / Dinner – Because good work needs good food.
- Unlimited Tea & Coffee – Keep the energy flowing.
- Transportation – Helping you get to work hassle-free.
- Mobile Data Allowance – Allowances to ensure connectivity.
- Career Development Budget – Dedicated funds for professional learning and growth.
- Work Model: Hybrid (2 days in-office, 3 days remote per week) – balance is key.
- Summer & Winter Field Weeks – Two annual team retreats to connect, collaborate, and recharge.
- Quarterly Team Outing Budget – Enjoy exciting activities and quality time with your team to bond, relax and celebrate together.
- Occasional Gifts – Surprises and gifts to celebrate milestones & welcome new faces.
- Maternity Leave
- Paternity Leave
- Hajj/Umrah Leave
- Paid Time Off – Take the time you need! Covers annual, casual, and sick leave so you can recharge and come back ready to shine.
Job title
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Experience level
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Degree requirement
No Education Requirement
Location requirements
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