Onboarding Specialist responsible for the successful onboarding of high - value Providers and Service Companies at Field Nation. Act as a trusted advisor and platform expert to facilitate user engagement on the marketplace.
About the role
- Junior Support/Onboarding specialist guiding customers for a Fintech company. Handling inbound inquiries and aiding onboarding processes for a user-friendly experience.
Responsibilities
- Act as the first point of contact for inbound leads, combining consultative sales with hands-on customer onboarding
- Guide prospects and customers from a technical and product perspective, helping them successfully onboard
- Proactively identify upselling opportunities based on customer needs
- Handle inbound sales inquiries from German-speaking prospects (potentially also French)
- Support customers during the entire onboarding and setup process, ensuring a smooth and successful start with amnis
- Understand customer needs and pains and match suitable amnis solutions, including FX, payments, cards, and additional services
- Convince and upsell customers through value-based product pitching during onboarding and ongoing usage
- Collaborate closely with sales, operations, compliance, and product teams
- Contribute to internal improvements to continuously enhance customer experience and processes
Requirements
- Strong (near-native) German speaking and good English skills (company language is English). French would be a plus.
- Experience or interest in sales, customer onboarding, account management, or customer support in B2B SaaS, Fintech or Payment
- Affinity for consultative / solution-oriented selling
- Interest in or basic knowledge of payments, FX or payment cards
- Strong communication and presentation skills, with the ability to explain technical topics in a clear way
- Ability to work independently and manage multiple customer interactions
- Team player mentality with a hands-on attitude
Benefits
- Attractive working conditions in a young, dynamic, and international team
- Professional environment in a rapidly growing European Fintech scale-up with offices in Switzerland, Liechtenstein, Czech Republic, Netherlands, and Austria
- This is a contractor (b2b) position
- Part-time schedule possible
- Development opportunities within the company
- Budget for external courses, training and professional development
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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