FX Regulatory and Onboarding Specialist at Partners Group supporting FX counterparty and MMF onboarding documentation. Managing workflows, timelines, and ensuring accurate and audit - ready data.
About the role
- Working Student in Customer Onboarding for a Berlin-based Foodtech startup, assisting restaurant clients with app integration and ensuring a smooth onboarding process.
Responsibilities
- Guide customers by phone through their first steps with our app
- Assist with the setup and integration of our solution
- Ensure customers can use our features quickly and easily
- Explain features, workflows, and processes for a smooth start with kollex
- Answer questions and support customers with challenges during onboarding
- Work closely with the Customer Service team to ensure high customer satisfaction
- Document the onboarding process and customer interactions in our CRM and backoffice system
- Proactively communicate to create the most positive customer journey possible for new users
Requirements
- Friendly, communicative personality and comfortable interacting with customers — including by phone
- Initial experience in customer service, customer onboarding, or a comparable role is a plus but not required — comprehensive training will be provided
- Independent, structured, and reliable way of working
- Team player with strong self-motivation
- Good written and spoken German
- Interest in the hospitality industry and an understanding of the needs of restaurants, cafés, and bars
Benefits
- An agile, international team with short decision-making paths and the support of leading industry partners with long-term secured financing
- A team that embraces feedback and promotes continuous development
- Work from Anywhere — work 6 weeks per year from anywhere in the world
- Company pension plan with a 30% employer contribution
- A €50 voucher of your choice to personalize your benefits package
- A hybrid working model combining onsite days and remote work, giving you flexibility
- Regular team lunches as well as team and company events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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