First Team Lead for Onboarding Specialists at bsport ensuring high quality onboarding experiences. Responsible for team performance, operational excellence, and customer satisfaction in a fast - paced SaaS environment.
About the role
- Customer Onboarding Specialist providing software training via screenshare, chat, and phone across Europe. Engaging with hotel customers to ensure they benefit from SiteMinder products.
Responsibilities
- Provide software training to hotel customers across Europe via screenshare, chat, and phone
- Use an engaging and informative style to ensure customers understand how to use the products
- Qualify customer requirements, identify the appropriate set up requirements and prepare customers for core product implementation
- Deliver a high standard of customer training on the chosen SiteMinder product via a digital communication platform
- Clearly communicate SiteMinder's support procedures to customers
- Take ownership of customer problems and resolve any customer issues
- Drive customer projects forward and meet objectives
Requirements
- Language Skills: English and Spanish
- Proven customer service experience with a passion for providing a premium customer experience
- Tech savvy with a sound knowledge of all things technology
- Worked towards targets and are goal oriented
- Always thinking about the customer experience
- Experience in the hotel industry in admin roles, hotel digital marketing or in a SaaS company is a plus!
Benefits
- Equity packages for you to be a part of the SiteMinder journey
- Hybrid working model (in-office & from home)
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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