Analista de Loyalty responsible for developing strategic partnerships at ALE. Ensuring execution within deadlines and scope for innovative projects in a collaborative environment.
About the role
- Account Manager ensuring client satisfaction and growth of client relationships. Serving as the primary point of contact and coordinating with technical teams for high-quality IT service delivery.
Responsibilities
- Serve as the primary point of contact for assigned client accounts.
- Build and maintain strong, long-term relationships with clients.
- Understand client business needs and align MSP services to support their goals.
- Coordinate with service delivery teams to ensure timely and effective resolution of client issues.
- Conduct regular account reviews and performance reporting.
- Identify opportunities for upselling and cross-selling MSP services.
- Manage contract renewals and negotiate service agreements.
- Ensure client retention through proactive engagement and value delivery.
- Stay informed about industry trends and emerging technologies relevant to clients.
Requirements
- Bachelor’s degree in Business, IT, or related field.
- 3+ years of experience in account management, preferably in an MSP or IT services environment.
- Strong understanding of IT infrastructure, cloud services, cybersecurity, and support models.
- Excellent communication, interpersonal, and problem-solving skills.
- Proven ability to manage multiple client accounts and priorities.
- Experience with CRM systems and account management tools.
- Technical background or certifications (e.g., CompTIA, ITIL) are a plus.
- Familiarity with SLAs, ticketing systems, and service delivery metrics.
- Ability to translate technical concepts into business value for clients.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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