Support Specialist at Flexjet Europe providing operational support to enhance flight service experiences. Coordinating catering, monitoring in - flight services, and managing uniform logistics.
About the role
- Customer Support Specialist at heylogin assisting customers with inquiries and providing solutions. Responsible for problem-solving and feedback management in a hybrid work environment.
Responsibilities
- You are the reliable voice of our customers: from tickets to phone calls you solve problems and turn satisfied users into fans.
- You handle inquiries via tickets, email, or phone and prioritize them.
- You find solutions to technical questions and explain them clearly.
- You document solutions for our knowledge base.
- You provide feedback on recurring issues to Engineering & Product.
- You assist with customer onboarding.
Requirements
- Initial experience in customer support/helpdesk (1–2 years).
- Very good German and English skills.
- Enjoy working with customers and communicate in a solution-oriented manner.
- Structured way of working, even with complex inquiries.
- Technical understanding (IT security, SaaS is a plus).
Benefits
- Fair compensation, smart benefits, and flat hierarchies to support your success.
- 30 vacation days + flexible working hours.
- Training budget + support trainings.
- MacBook + modern tools.
- 50% employer contribution for D-Ticket and Hansefit (fitness).
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