Senior Manager enhancing customer support operations for Local Government in Australia. Collaborating with various teams to boost service reliability and quality.
About the role
- Team Leader for customer support in a leading Swiss insurance company with a focus on training and service quality. Engaging in leadership, coaching, and team development in a dynamic environment.
Responsibilities
- Sales support for our in-house field sales team and our agency brokers
- Telephone and written customer support for our agencies and acting as the direct point of contact for technical and administrative inquiries
- Deputize for the Head of Customer Support, including taking on coordination and decision-making responsibilities during their absence
- Continuously ensure and develop the team's professional know-how and support training and onboarding
- Close collaboration with the Head of Customer Support, agency management, our customers, and various internal departments
- Coordinate and optimize internal processes to ensure high service quality and efficient workflows
- Actively participate in projects and support the further development of service and sales structures
Requirements
- Several years of experience in the insurance industry
- Valid VBV certification
- Affinity for leadership, coaching, and team management
- Willingness to continuously develop the professional and methodological skills of your team
- Strong communication skills and enjoyment in collaborating with customers, colleagues, and partners
- Independent, structured working style and proactive problem-solving skills
Benefits
- Attractive social benefits
- Flexible work arrangements
- Support for professional development and further training
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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