Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Team Leader for customer support in a leading Swiss insurance company with a focus on training and service quality. Engaging in leadership, coaching, and team development in a dynamic environment.
Responsibilities
- Sales support for our in-house field sales team and our agency brokers
- Telephone and written customer support for our agencies and acting as the direct point of contact for technical and administrative inquiries
- Deputize for the Head of Customer Support, including taking on coordination and decision-making responsibilities during their absence
- Continuously ensure and develop the team's professional know-how and support training and onboarding
- Close collaboration with the Head of Customer Support, agency management, our customers, and various internal departments
- Coordinate and optimize internal processes to ensure high service quality and efficient workflows
- Actively participate in projects and support the further development of service and sales structures
Requirements
- Several years of experience in the insurance industry
- Valid VBV certification
- Affinity for leadership, coaching, and team management
- Willingness to continuously develop the professional and methodological skills of your team
- Strong communication skills and enjoyment in collaborating with customers, colleagues, and partners
- Independent, structured working style and proactive problem-solving skills
Benefits
- Attractive social benefits
- Flexible work arrangements
- Support for professional development and further training
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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