Customer Experience Agent managing customer inquiries at a digital finance company. Involves resolving issues, providing support, and maintaining customer relationships in Manchester.
About the role
- Customer Support Operations Manager in a fast-growing company managing international customer support. Designing processes and ensuring fluid customer experience in both French and English.
Responsibilities
- Selection and deployment of ticketing and automation tools
- Structuring internal workflows
- Creating and updating documentation
- Defining and monitoring SLAs
- Managing escalations
Requirements
- 3 to 5 years of customer support experience (SaaS / Tech)
- Degree from a top engineering school
- Experience in a startup or scale-up highly desirable
- Experience in structuring or optimizing processes
- Bilingual French / English
Benefits
- Positive professional culture
- Significant personal growth
- Dynamic international environment
- Strong, motivated team
- Learning and development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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