Customer Care Specialist providing support for FNBO's clients via phone and online. Handling account inquiries, technical support, and resolving issues for customer satisfaction.
About the role
- Customer Support Specialist at Vaudoise, a leading Swiss insurer, focusing on customer inquiries. Engaged in a hybrid role in the Lucerne office offering varied tasks and a supportive environment.
Responsibilities
- Preparing quotes for private and corporate clients
- Active collaboration with our field sales representatives
- Close cooperation with our brokers
- Direct customer contact over the phone and at the service desk
- Registering claims and handling minor claims
Requirements
- Commercial vocational training in the insurance industry and several years of experience in customer support at a multi-line insurer
- In-depth insurance knowledge of private and occupational pension schemes and personal non-life insurance (UVG/UVG-Z/KTG) as well as other corporate insurance products
- Strong service orientation with a structured and precise working style
- Self-motivated, reliable and composed individual
- Excellent written and spoken German
- Swiss Federal Diploma in Insurance (desirable)
Benefits
- A pleasant working environment in a cooperative company that has been repeatedly recognized as a top employer
- Extensive social benefits, including flexible work arrangements and various employee discounts
- Interesting and varied role
- Part of an engaged team in a modern and appreciative environment
- Employee well-being is the top priority
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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