Administrative support specialist for U.S. Bank providing operational and staff support services. Ensuring compliance, process quality, and assisting in loan management.
About the role
- Operational Support Specialist overseeing operational processes for CMMS tracking at Vantage Data Centers. Developing workflows and providing ongoing support to Site Operations teams in a hybrid environment.
Responsibilities
- Develop and coordinate user workflows on our new ESM platform.
- Support integration from existing CMMS tool to a new platform.
- Participate in developing training for users.
- Identify areas for process improvement within the CRM system and propose solutions.
- Collaborate with cross-functional teams to streamline workflows and enhance system usability.
- Respond to user inquiries and provide technical support via email, phone, or in-person.
- Administer user accounts, permissions, and access controls within the CRM.
- Monitor system performance and troubleshoot any issues that arise.
- Coordinate with IT for system backups, updates, and patches.
- Develop and update training materials, including video tutorials and step-by-step guides.
- Manage data migration tasks when integrating with other systems or upgrading the CRM.
- Analyze CRM data to identify key metrics and performance indicators.
- Gather feedback from users and identify areas for CRM process enhancements.
- Document and map out current workflows and propose improvements.
Requirements
- Bachelor's degree in Information Technology, Business Administration, or a related field preferred.
- 3+ years of experience in CRM support or a similar role.
- Ability to work independently and manage multiple priorities.
- Strong attention to detail and organizational skills.
- Willingness to learn and adapt to new technologies and processes.
- Certification in ServiceNow administration or a related area preferred.
- Experience in the critical facilities or operations industry preferred.
- Knowledge of ITIL or similar frameworks preferred.
Benefits
- Comprehensive suite of health and welfare benefits
- Retirement plans
- Paid leave benefits exceeding local expectations
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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