IT Field Support Analyst providing technical support and maintaining IT equipment at TechnipFMC. Responsible for managing hardware assets and supporting local IT requests.
About the role
- Technical Support Specialist helping resolve technical issues for VanMoof's eBike service partners. Collaborating with teams to ensure customer satisfaction and improve rider experiences.
Responsibilities
- Identifies, investigates, and resolves technical problems, both software and hardware.
- Support calls, chat, email, and/or other communication from partners with inquiries regarding technical bike issues, connectivity, and other concerns.
- Assist with day to day operations Understanding and gaining knowledge on all our processes, procedures and tools.
- Support workshops in understanding any warranty related issues.
- Consults with partners to determine steps and procedures taken to identify and resolve the problem.
- Applies knowledge of computer software, hardware, and procedures to solve problems.
- Guides partners through diagnostic and troubleshooting processes.
- Collaborates with other staff to research and resolve problems.
- Support partners in understanding whether to repair or replace defective products.
Requirements
- Advanced mechanical knowledge and understanding on VanMoof eBikes.
- Fluency in English & Dutch.
- Excellent verbal and written communication skills.
- Excellent interpersonal and B2B service skills.
- Professional and pleasant phone ethics with a high level of empathy.
- Ability to explain technical issues to technical and nontechnical partners (workshop & retails).
- Strong analytical and problem-solving skills.
- One of these is a plus: German or French.
Benefits
- 26 paid holidays for you to unwind.
- Your birthday off!
- Additional paid leaves for special occasions, e.g. marriage/bereavement, maternity/paternity, and moving houses, etc.
- All the tools/equipment you'll need to do the best job possible.
- Working from home allowance of €2,40/day (maximum five days per week).
- Commuting reimbursement is applicable.
- Bi-weekly catered lunch twice a month at the office.
- 10% discount on additional insurance and dental insurance at Zilveren Kruis.
- Pension plan.
- Unlimited free consultations for mental well-being with Open Up.
- All the snacks, coffee/tea you can handle and monthly team events.
- Hybrid working environment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Technicien Support Informatique offrant un soutien IT de proximité aux utilisateurs et à la chaine d'approvisionnement industrielle chez Essity. Gestion des demandes, résolution d'incidents, et travail avec les équipes globales.
IT Support Analyst providing technical assistance in a hybrid workplace. Focused on user support and managing IT assets at B2e Group.
Controls Engineer providing technical support to high - profile customers for automation systems. Focused on resolving complex issues and improving service efficiency.
Technical Analyst in the Affordable Housing segment at Tenda construction company, managing cost analysis and budget for construction projects with a focus on residential buildings.
Technical Support Engineer role focusing on troubleshooting and client support. Working with an international team to improve client system performance in global trade.
Analyze and resolve N2 support calls for AVITA's products while ensuring correct application functioning. Engage in functional validations and technical troubleshooting for issue resolution.
Senior Manager leading global technical support for Call Recording & Analytics at Smarsh. Collaborating with teams to enhance customer assistance and service delivery.
Technical Analyst supporting ITV's Enterprise Architecture team to analyse and document architecture, workflows, and automation opportunities across technical systems. Collaborating with diverse stakeholders and ensuring alignment with architectural standards.
Manager of Engineering Technical Support overseeing product structure management and engineering change processes. Leading cross - functional teams and maintaining product data for industrial lift trucks at Hyster - Yale.