Hybrid Technical Support Specialist, Dutch

at VanMoof

• Job title: Technical Support Specialist, Dutch
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Amsterdam, Netherlands

About the role

• Technical Support Specialist helping resolve technical issues for VanMoof's eBike service partners. Collaborating with teams to ensure customer satisfaction and improve rider experiences.

Responsibilities

• Identifies, investigates, and resolves technical problems, both software and hardware.
• Support calls, chat, email, and/or other communication from partners with inquiries regarding technical bike issues, connectivity, and other concerns.
• Assist with day to day operations Understanding and gaining knowledge on all our processes, procedures and tools.
• Support workshops in understanding any warranty related issues.
• Consults with partners to determine steps and procedures taken to identify and resolve the problem.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Guides partners through diagnostic and troubleshooting processes.
• Collaborates with other staff to research and resolve problems.
• Support partners in understanding whether to repair or replace defective products.

Requirements

• Advanced mechanical knowledge and understanding on VanMoof eBikes.
• Fluency in English & Dutch.
• Excellent verbal and written communication skills.
• Excellent interpersonal and B2B service skills.
• Professional and pleasant phone ethics with a high level of empathy.
• Ability to explain technical issues to technical and nontechnical partners (workshop & retails).
• Strong analytical and problem-solving skills.
• One of these is a plus: German or French.

Benefits

• 26 paid holidays for you to unwind.
• Your birthday off!
• Additional paid leaves for special occasions, e.g. marriage/bereavement, maternity/paternity, and moving houses, etc.
• All the tools/equipment you'll need to do the best job possible.
• Working from home allowance of €2,40/day (maximum five days per week).
• Commuting reimbursement is applicable.
• Bi-weekly catered lunch twice a month at the office.
• 10% discount on additional insurance and dental insurance at Zilveren Kruis.
• Pension plan.
• Unlimited free consultations for mental well-being with Open Up.
• All the snacks, coffee/tea you can handle and monthly team events.
• Hybrid working environment.