Senior Desktop Support Technician managing DHS desktop computing environment and peripherals. Providing advanced end user support and maintenance in a hybrid role across Allegheny County.
About the role
- Business Support Analyst providing data analytics services to the Corporate Communications and Public Affairs Office. Requires experience in data analysis and business operations.
Responsibilities
- Provides moderately complex operational support on current processes and supports business operations and management in identifying opportunities and solutions to meet current and future business needs.
- Validates information for moderately complex and interfaces with other departments to include presentations of documented findings, alternatives and recommended actions.
- Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
- Develops and maintains a understanding of overall moderately complex business functions.
- Gathers information for moderately complex processes, analyzes data and trends, identifies root causes, and develops work products.
- Reviews, validates, and/or analyzes reports that function as a control to existing processes.
- Assists with the documentation of new and revised departmental procedures.
- Develops and analyzes additional ad-hoc reports as needed by Management.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
- Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 4 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.
- Proficient knowledge of a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions.
- Knowledge of business operations and systems/business requirements processes.
- Experience with business intelligence tools, such as Tableau, Microsoft Power BI, Google Analytics.
- Experience with data analysis and programming tools, such as SQL, Python and R.
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
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