Hybrid Business Strategy Analyst – Mid Level – Member Experience Analytics

Posted 6 days ago

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About the role

  • Business Strategy Analyst focused on Member Experience Analytics at USAA. Collaborating with stakeholders to transform data into actionable insights.

Responsibilities

  • Define and implement instrumentation for end-to-end member experience analytics
  • Design how member interactions are captured across channels
  • Transform data into actionable insights via visualization and reporting
  • Collaborate with business leaders to understand business questions
  • Define key performance indicators (KPIs) and the precise data requirements necessary to measure them effectively
  • Shape member experience with data-driven insights
  • Prepare materials that communicate the significance of strategic insights to senior leaders and stakeholders

Requirements

  • Bachelor’s Degree in Business, Science, Finance, Economics or related discipline; OR 4 years of related experience may be substituted in lieu of degree
  • 4 years experience in data and/or analytics or strategy consulting; OR Advanced Degree in Business, Science, Finance, Economics or related discipline with 2 years experience in data and/or analytics or strategy consulting
  • Experience identifying business needs and developing strategic plans driven by qualitative/quantitative analysis and market insights
  • Demonstrated experience using data analytics to formulate data-driven insights
  • Experience performing data analysis using various data analytics tools (i.e. Microsoft Excel, Tableau, R, Python, SQL, Snowflake, SAS, Adobe Analytics)
  • Experience in project management

Benefits

  • comprehensive medical, dental and vision plans
  • 401(k)
  • pension
  • life insurance
  • parental benefits
  • adoption assistance
  • paid time off program with paid holidays plus 16 paid volunteer hours
  • various wellness programs
  • career path planning and continuing education

Job title

Business Strategy Analyst – Mid Level – Member Experience Analytics

Job type

Experience level

Mid levelSenior

Salary

$85,040 - $162,550 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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