Business Strategy Analyst focused on Member Experience Analytics at USAA. Collaborating with stakeholders to transform data into actionable insights.
Responsibilities
Define and implement instrumentation for end-to-end member experience analytics
Design how member interactions are captured across channels
Transform data into actionable insights via visualization and reporting
Collaborate with business leaders to understand business questions
Define key performance indicators (KPIs) and the precise data requirements necessary to measure them effectively
Shape member experience with data-driven insights
Prepare materials that communicate the significance of strategic insights to senior leaders and stakeholders
Requirements
Bachelor’s Degree in Business, Science, Finance, Economics or related discipline; OR 4 years of related experience may be substituted in lieu of degree
4 years experience in data and/or analytics or strategy consulting; OR Advanced Degree in Business, Science, Finance, Economics or related discipline with 2 years experience in data and/or analytics or strategy consulting
Experience identifying business needs and developing strategic plans driven by qualitative/quantitative analysis and market insights
Demonstrated experience using data analytics to formulate data-driven insights
Experience performing data analysis using various data analytics tools (i.e. Microsoft Excel, Tableau, R, Python, SQL, Snowflake, SAS, Adobe Analytics)
Experience in project management
Benefits
comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education
Job title
Business Strategy Analyst – Mid Level – Member Experience Analytics
Commercial Analyst at Prysmian managing sales proposals and ensuring compliance in Brazil. Requires advanced English and Portuguese with a strong focus on the oil and gas industry.
Strategic Business Partner acting as a consultant in HR practices and people management. Supporting leadership in organizational structures and change initiatives for high performance teams.
Senior Analyst managing administrative and fiscal processes in a hybrid model at São Paulo. Ensuring quality, deadlines, and excellence in deliveries as a Key User in SAP.
Analista de Control de Marcas ensuring accurate financial reconciliation processes. Managing data analysis and incident reporting in hybrid operations.
Financial Analyst supporting financial planning and forecasting for Hewlett Packard Enterprise. Analyzing financial data, driving cross - business initiatives, and ensuring compliance with financial goals.
Financial Analyst responsible for leading financial planning and forecasting for NA CCOW. Collaborating with teams to optimize financial performance and support business decision - making.
Deal Desk Analyst supporting structuring, pricing, and terms of complex B2B SaaS transactions at Delinea. Collaborating with Sales and cross - functional teams to ensure deal execution efficiency.
Role overseeing the DWDM network operations for Vivo, focusing on failures analysis and process automation. Part of a team ensuring operational excellence for customer services.