Service Support Engineer monitoring customer systems from marine, oil, gas, and energy sectors. Providing first - level support and conducting proactive condition analysis on motor and operational data.
About the role
- Technical Manager for Véto-pharma overseeing technical operations and strategic agenda in North America & Canada. Collaborating with Sales and Marketing teams to support customer needs.
Responsibilities
- Creation of technical material for the marketing products in coordination with Marketing and Sales teams.
- Creation of technical material for our Newsletters in coordination with the Marketing team.
- Creation of technical material for internal training of the teams (Marketing, Sales…)
- Customer Service & Support to answer any customers’ needs and forward any requests to Sales team and/or Management
- Build a strong network of researchers, beekeepers and KOL to be recognized as the technical reference and point of contact for Veto-pharma
- Organization of trials (implementation with partners, follow-up) with our range of products in coordination with the Sales team.
- With the objective to build a strong presence on the different Beekeeping conferences / meetings / training courses (for partners) in coordination with the Sales team and Management (locally and abroad).
- Plan and monitor the technical budget for the area.
- Answer pharmacovigilance cases in coordination with Sales and Regulatory teams (data collection, interpretation, feedback to customers, follow-up to Regulatory team).
Requirements
- 5-7 years of experience as a Technical Manager ideally in the animal health industry (knowledge in the beekeeping industry is a plus)
- Bachelor of Science. Veterinary/Biology background preferred
- Excellent organizing skills
- Strong ability to effectively communicate & partner with customers and internal stakeholders
- Excellent verbal and written communication skills and ability to prepare and deliver presentations
- The ability to work and engage with different cultures will be valuable.
- Ability to work in an agile, fast-paced work environment.
- Fluent English is required.
Benefits
- Health insurance
- Flexible working arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Developer Support Engineer at Sentry working with AI and deep customer support. Responsibilities include troubleshooting, training AI agents, and improving developer experience.
Field Technical Support Associate managing customer equipment installations and maintenance. Engaging with customers to enhance satisfaction while adhering to HP quality standards.
Technical Support Specialist providing technical support to end users of software and hardware systems at Casella. Managing service requests and ensuring user satisfaction with IT services.
IT Support Analyst responsible for installation, configuration, and maintenance of computers and audio/video equipment. Providing technical support to users in Brasília's corporate environment.
Technical Support Specialist leveraging AI tools to resolve Payroll and Accounts Payable challenges at Trimble. Collaborating with construction partners to enhance operational success and customer satisfaction.
Support Analyst responsible for client assistance and troubleshooting on forensic tools. Seeking to develop skills in digital forensics with a focus on client support.
Salesforce Support Analyst focusing on optimizing Salesforce platform for Client Success at LPL Financial. Responsible for data management, campaign execution, and process improvements in a collaborative environment.
IT - Support Engineer providing 1st and 2nd level support for medical laboratory software clients. Involves problem analysis and client communication to enhance system performance.
Site Support Engineer at EZCORP handling on - site support for technical issues in Mexico. Involves installation, maintenance, and client education in network systems.