IT Support Engineer maintaining Wi - Fi networks and managing endpoints at a fast - growth dental AI startup. Collaborating with engineering teams to scale IT systems effectively.
About the role
- Support Engineer for Blue Yonder TMS in a leading AI-driven supply chain solutions company. Responsible for customer engagements, product support, and satisfaction in a global team.
Responsibilities
- Understand customer requests and support designed products/solutions
- Document learnings and create knowledge articles
- Maintain knowledge of customer solution and customization
- Improve Customer Satisfaction by providing quality and timely solutions
- Identify areas of improvement and scope of automation on routine tasks or activities
Requirements
- Bachelor’s degree (STEM preferred)
- Minimum 7 to 10 years of experience in Application Support and Implementation
- Experience of supporting BY TMS - SCM applications
- Strong experience supporting BY TMS Web-application
- Demonstrable experience supporting and maintenance of enterprise cloud solutions (Azure)
- Experience with varied tools such as ServiceNow, Salesforce, JIRA, AppD, Splunk.
Benefits
- Best Places to Work
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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