Customer Service Representative in a hybrid role supporting Icelandic speaking customers for Booking. Responsible for inquiries and mediation between travelers and accommodation suppliers.
About the role
- Key Account Support Specialist fulfilling sales responsibilities and customer support for Univar Solutions. Collaborating with internal teams to ensure smooth pricing and order processes.
Responsibilities
- Lead collaboration with cross-functional team members to process customer pricing/material inquiries
- Create, modify, and supply all requested KAM, Sales, and Customer reports
- Process and disperse all regulatory documentation, survey, and sample requests
- Complete all required Key Account customer projects
- Investigate and help resolve customer invoice discrepancies
- Partner with sales to foster strong customer relationships
- Oversee the pricing process to ensure customer terms/conditions are met
- Prepare and review final pricing prior to Customer Price Sheet generation
Requirements
- Bachelor’s degree or Associate´s Degree, or equivalent work experience
- 3+ years of direct work experience in Customer Service or Sales Support
- Experience in Chemical Distribution is a plus
- Sound organizational, prioritization, and time management skills
- Strong oral and written communication skills
- Effective analytical, critical thinking and problem-solving skills
- Ability to work and make decisions independently with minimal supervision
- Advanced Excel Skills and Microsoft Office (Outlook, Word, Teams, etc.)
- Ability to navigate Univar Solutions systems (Salesforce, SAP, Access, Tableau, Sharepoint, etc.) preferred
Benefits
- Total Rewards package includes market aligned pay and incentives
- Diverse benefits offering to support employees’ physical, emotional, and financial wellbeing
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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