Bilingual Customer Service Representative for Auto Claims supporting customers in English and French. Engaging with inquiries and processing claims while ensuring quality service and support.
About the role
- Key Account Support Specialist coordinating customer service and sales support at Univar Solutions. Working closely with internal teams in a hybrid role in Canada.
Responsibilities
- Lead collaboration with cross-functional team members to process customer pricing/material inquiries, requests, and required maintenance of system entries/modifications
- Create, modify, and supply all requested KAM, Sales, and Customer reports (Tableau, SAP/AO, SFDC, etc.), and distribute, as required
- Complete all required Key Account customer projects, including but not limited to pricing/AP portals, order/ship-to locations audits, and company/data/communication updates or process improvements
- Investigate and help resolve customer invoice discrepancies and disputes related to customer pricing, minimum order quantities, or weight conversion issues
- Prepare and review final pricing prior to Customer Price Sheet (CPS) generation and SAP upload to ensure both internal/external customer requirements have been met
- Perform regular account audits to maintain data integrity between CADB and SAP
Requirements
- Bachelor's degree or Associate´s Degree, or equivalent work experience
- 3+ years of direct work experience in Customer Service or Sales Support
- Experience in Chemical Distribution is a plus
- Strong oral and written communication skills for daily interactions with all organizational levels
- Advanced Excel Skills and Microsoft Office (Outlook, Word, Teams, etc.)
- Ability to navigate Univar Solutions systems (Salesforce, SAP, Access, Tableau, Sharepoint, etc.) preferred
Benefits
- Total Rewards package includes market aligned pay and incentives
- Diverse benefit offering to support our employees’ physical, emotional, and financial well-being
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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