Intermediate Analyst providing resolutions and support for high - profile clients in the financial environment. Managing customer queries and ensuring timely and professional service standards in Turkey.
About the role
- Key Account Support Specialist coordinating customer service and sales support at Univar Solutions. Working closely with internal teams in a hybrid role in Canada.
Responsibilities
- Lead collaboration with cross-functional team members to process customer pricing/material inquiries, requests, and required maintenance of system entries/modifications
- Create, modify, and supply all requested KAM, Sales, and Customer reports (Tableau, SAP/AO, SFDC, etc.), and distribute, as required
- Complete all required Key Account customer projects, including but not limited to pricing/AP portals, order/ship-to locations audits, and company/data/communication updates or process improvements
- Investigate and help resolve customer invoice discrepancies and disputes related to customer pricing, minimum order quantities, or weight conversion issues
- Prepare and review final pricing prior to Customer Price Sheet (CPS) generation and SAP upload to ensure both internal/external customer requirements have been met
- Perform regular account audits to maintain data integrity between CADB and SAP
Requirements
- Bachelor's degree or Associate´s Degree, or equivalent work experience
- 3+ years of direct work experience in Customer Service or Sales Support
- Experience in Chemical Distribution is a plus
- Strong oral and written communication skills for daily interactions with all organizational levels
- Advanced Excel Skills and Microsoft Office (Outlook, Word, Teams, etc.)
- Ability to navigate Univar Solutions systems (Salesforce, SAP, Access, Tableau, Sharepoint, etc.) preferred
Benefits
- Total Rewards package includes market aligned pay and incentives
- Diverse benefit offering to support our employees’ physical, emotional, and financial well-being
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Service Leader managing pre - and post - contract administration and customer satisfaction across Mexico. Collaborating with teams to oversee contract terms and ensure profitability.
RN Clinical Management Specialist providing clinical support and training to Home Health and Hospice teams. Collaborating with leadership and mentoring staff across multiple regional offices.
On - Site Customer Service Representative in Somerville, MA assisting healthcare customers with inquiries. Delivering high customer service and managing communications effectively.
Customer Service Representative managing customer interactions and administrative tasks for Crash Champions. Ensuring a professional environment and handling a high volume of communication in the automotive service industry.
Customer Experience Agent assisting customers across Europe with their inquiries on vintage items sales. This role manages high volumes of customer communication and resolves complaints empathetically.
Customer Service Representative responsible for sanitation and maintenance in various locations. Performing janitorial duties and ensuring compliance with safety policies.
Customer Service Associate providing support and handling inquiries via calls, emails, and chats for Travelers. Aiming to build customer satisfaction and trust in a professional environment.
Customer Service Associate handling customer inquiries via phone, email, and chat for Travelers. Providing a positive customer experience and resolving needs with professionalism and empathy.
Technician in test validation and customer support at FDI company, working on access control and intercom products. Conducting tests, analyzing results, and providing technical assistance to clients.