Customer Services Specialist responsible for receiving customer inquiries and entering orders at Columbus McKinnon. Providing technical and product information while maintaining effective communication with sales managers and other teams.
About the role
- Customer Service Representative for Italian-speaking clients in a service sector company. Responsible for managing customer inquiries, support calls, and maintaining CRM records.
Responsibilities
- Atención al cliente en italiano, gestionando consultas, incidencias y solicitudes de forma eficiente.
- Soporte al comercial asignado, colaborando en el seguimiento de clientes y gestión de pedidos.
- Realización de llamadas a clientes inactivos para reactivar el consumo.
- Llamadas de prospección a nuevos clientes potenciales.
- Registro y actualización de la información de clientes en el CRM.
Requirements
- Estudios mínimos de FP o grado relacionado con Atención al Cliente.
- Mínimo 1–2 años en posiciones de atención al cliente o soporte multicanal.
- Italiano fluido (oral y escrito) imprescindible; español nativo o alto.
- Inglés valorable.
- Manejo de CRM y sistemas de tickets, herramientas ofimáticas (Excel, Google Workspace).
- Capacidad para trabajar bajo presión y en equipo, y actitud proactiva.
Benefits
- Contrato indefinido.
- Horario de lunes a jueves de 8:00 a 17:00 h, viernes intensivo.
- Teletrabajo 4 días y 1 día presencial.
- Formación inicial y desarrollo profesional en un entorno internacional y multicultural.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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