Sales Support Specialist engaging with customers to improve renewal deal execution and manage customer relationships. Requires strong communication in English and German with technical and operational team collaboration.
About the role
- Customer Experience Agent handling inquiries for German-speaking customers in a hybrid role. Involves online communications, customer service, and complaint handling across various channels.
Responsibilities
- Learn our tone of voice, systems, and customer service processes
- Shadow experienced colleagues to understand customer journeys and best practices.
- Gain confidence handling a variety of customer queries across multiple channels.
- Independently manage customer conversations with professionalism, speed, and empathy.
- Resolve queries and complaints fairly and consistently, meeting quality standards.
- Support customers during the buying process, explaining next steps and overcoming objections.
- Build trust through accurate, timely, and clear communication.
- Take ownership of complex cases and collaborate with colleagues to resolve them smoothly.
- Consistently exceed KPIs for quality, efficiency, and customer satisfaction.
- Share feedback and ideas to improve processes, training, and workflows.
- Act as an ambassador for our values — Caring, Responsible, Innovative — in every interaction.
Requirements
- Proven experience in customer service, contact centres, or sales environments.
- Excellent verbal and written communication skills, with empathy and clarity.
- Strong problem-solving skills with resilience under pressure.
- Confidence in handling objections and complaints fairly and constructively.
- Ability to balance speed with accuracy and quality.
- Organised and able to manage multiple priorities.
- Comfortable using CRM systems and digital communication platforms.
- Team-oriented mindset with a proactive, solutions-focused approach.
- Background in buying, sales, or complaint resolution.
- Ability to adapt quickly in a fast-growing scale-up environment.
- Experience working in businesses with operational warehouses or physical products.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Customer Service Representative handling calls for home improvement inquiries in a hybrid work environment. Work involves customer interaction and appointment bookings, emphasizing communication skills and adaptability.
Project Support Specialist managing community engagement and stakeholder relationships at Emory University. Coordinates events, tracks metrics, and leads project management initiatives to enhance project effectiveness.
Customer Success Specialist enhancing service delivery for practitioners and patients in North America. Focused on building relationships and customer satisfaction in a health tech company.
Customer Success Specialist delivering service to practitioners and patients across North America. Providing assistance and solutions to ensure customer satisfaction and success.
Customer Service Agent providing support for Restaurant POS systems at SpotOn. Ensuring high - quality client interactions and troubleshooting various technical issues.
Analyst supporting customer journey mapping at Stefanini. Engaging in customer experience improvements for financial services and insurance products.
Customer Service Representative assisting customers with ferry bookings and inquiries. Responsible for maintaining high customer satisfaction in a fast - paced travel environment.
Associate Customer Care Representative managing customer inquiries and purchase orders. Opportunity for growth in a dynamic team within the chemical industry.
Production Support Specialist responsible for client application support and incident resolution in a digital solutions provider. Collaborates with various teams for optimal application performance and stability.