Customer Service Assistant at Mouser Electronics entering and retrieving data to support customer service initiatives in Bengaluru, India. Promoting service excellence and effective communication with customers.
XS
Hybrid User Support Specialist – Intelligence Data Discovery and Tradecraft
Posted 14 minutes ago
About the role
- User Support Specialist supporting the POSTMAN software for intelligence analysis at Xcelerate Solutions. Collaborating with various stakeholders to enhance user experience and discover relevant data.
Responsibilities
- Ability to become a POSTMAN power user to support the discovery of critical intelligence insights.
- Proactively collaborate with POSTMAN team members, customer staff, and IC Users to understand requirements, the novel application and use of technology, and to develop and apply outcome-based approaches
- Provide subject matter expertise of platform use and discovery tradecraft, through in-person and virtual customer outreach and engagement.
- Build professional relationships to enable the use of novel technologies and tradecraft to discover, retrieve, and incorporate relevant data in finished intelligence products.
- Identify and pursue opportunities to increase user adoption of the POSTMAN software and relevant data.
- Create POSTMAN training and familiarization material to support Users.
- Document and communicate user requirements to POSTMAN development teams.
- Collect and analyze metrics to refine user engagements and improve data discovery.
Requirements
- An active TS/SCI clearance with ability to obtain a TS/SCI with Polygraph.
- A Bachelor’s Degree and minimum 4 years of related experience working with, or as, an all-source intelligence analyst.
- Additional, directly related experience as a military intelligence analyst may be considered in lieu of Bachelor’s Degree.
- Experience working with Intelligence Community and Law Enforcement Agencies.
- Experience with creating user guides and training end users for software platforms.
- The ability to perform well in a dynamic, fast-paced environment.
- To enjoy and excel at solving complex problems to support real-world National Security missions.
- To enjoy working directly with teammates and customers to understand requirements to develop and implement solutions.
- To be self-motivated, creative, and organized.
- The ability to clarify and accomplish tasks on time, under limited supervision.
- The ability to exercise good professional judgement that results in building relationships and negating or resolving problems.
- Excellent written and verbal communication skills.
Benefits
- Flexible schedule
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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