Associate Customer Care Representative managing customer inquiries and purchase orders. Opportunity for growth in a dynamic team within the chemical industry.
About the role
- Customer Support / Care Agent at FENKA Robotics providing excellent service in a hybrid setting. Join an innovative team dedicated to automated service solutions.
Responsibilities
- Handle and resolve customer inquiries through our ticketing tool Zendesk (phone, WhatsApp, email)
- Maintain and update the customer database to ensure all information is accurate and up to date
- Manage and execute complex customer projects
- Create and forward support tickets to the appropriate departments to ensure timely problem resolution
- Support the development and improvement of customer service processes to increase customer satisfaction
- Conduct training sessions and workshops for customers to improve their understanding and use of our products
Requirements
- Previous experience in customer service or a similar role is a plus
- Completed vocational training or a university degree
- Excellent communication skills in German and English
- Ability to find solutions quickly and work with a customer-focused approach
- Technical affinity and understanding of our products
- Team player with a willingness to work in a dynamic environment
Benefits
- Flexible remote work possible – please be in the office 1–2 days per week
- Regular team events: quarterly off-sites of at least 2 days – for growing, learning, and celebrating together
- Vacation: 28 days of annual leave (+1 day per year of company service)
- Urban Sports Club membership: for your fitness – flexible and usable across Germany
- Young, innovative team & strong company culture
- Personal, hands-on work – not just "dialing numbers"
- Strong company growth offers many opportunities for advancement
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Production Support Specialist responsible for client application support and incident resolution in a digital solutions provider. Collaborates with various teams for optimal application performance and stability.
Customer Service Representative at Triad Financial Services managing mortgage inquiries and payments. Requires strong finance customer service skills and ability to operate under pressure.
Support & Distribution Specialist ensuring client satisfaction and efficient distribution processes at LANDR, a fast - growing audio company. Engage with users to resolve issues and maintain standards.
Customer Service Advisor managing technical queries for Polestar customers through various channels. Responsible for service quality and meeting customer satisfaction objectives.
Customer Service & Operations Analyst supporting contact centres. Identifying performance gaps and enhancing customer service processes while developing analytical skills.
Customer Care Senior Analyst role focused on training clients and resolving software issues. Joining a team at a leading tech company in digital innovation across Europe.
Customer Consultant at Skipton Building Society engaging with customers in Clitheroe & Barnoldswick Branches. Providing personalized solutions and exceptional service to meet customers' needs.
Senior Quality Analyst managing QA for Customer Support teams at Chip, assessing AI interactions and ensuring compliance with quality standards.
1st & 2nd Level Support Agent providing expert assistance at TX Group, Switzerland's leading digital hub. Offering varied support roles from Service Desk to Onsite Support in Belgrade.