Customer Success Specialist engaging with ACA software clients to maximize product utilization. Resolving issues and fostering strong client relationships through proactive support and feedback.
About the role
- Director of AI Customer Success in Uniphore leading customer strategy and success in AI solutions. Blending consulting expertise and client engagement for AI Customer Data Platforms.
Responsibilities
- Serve as strategic advisor to enterprise clients
- Drive customer success outcomes
- Work with Product and platform teams to improve SaaS telemetry
- Own executive-level relationships with key enterprise clients
- Lead complex customer engagements focused on deploying AI and data-driven solutions
- Develop tailored success plans and roadmaps
- Partner with Sales, Product, Engineering, and Delivery teams
- Establish best practices for enterprise customer success
- Serve as a thought leader internally and externally on AI use cases
Requirements
- 8-10+ years of experience in consulting, customer success, or professional services
- 3-5+ years of experience working directly with AI products, platforms, or services
- 5+ years’ experience engaging end users through C-Suite Executives
- Proven record of accomplishment in delivering ROI, exceeding retention, customer satisfaction, and advocacy targets
- Experience in enterprise verticals such as healthcare, financial services, manufacturing, or retail
- Proven Track record of CDP AI Consultancy
- Deep understanding of CDP AI solution architectures and business applications of AI
- Strong strategic thinking, executive communication, and client-facing presence
- Experience working with cloud platforms (AWS, Azure, GCP)
- Bachelor's or master's degree in business, Computer Science, Engineering, Data Science or related field; MBA or advanced degree preferred
- Ability to travel at least 25% of the time
Benefits
- annual incentive opportunity based on target achievement
- pre-IPO stock options
- benefits including medical, dental, vision, 401(k) with a match
- generous paid time off
- paid holidays
- paid day off for your birthday
- other paid leave policies to support employees through all phases of life
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