Provide administrative support to sales teams and partners at RELX, managing orders and customer interactions. Analyze demand and inventory to optimize service levels in a fast - paced environment.
About the role
- Implementation Specialist driving onboarding success for customers of Personio's HR platform across Northern Europe. Collaborating with teams to enhance the customer experience.
Responsibilities
- Lead Onboarding: Guide new customers through seamless setup and integration, ensuring Personio becomes an indispensable part of their HR routine.
- Product Adoption: Champion product usage, boosting customer retention and lifetime value.
- Consultative Guidance: Host regular meetings to understand customer needs, provide tailored advice, and maximize Personio’s impact.
- Project Management: Juggle multiple onboarding projects in parallel, keeping timelines and budgets on track while delivering a personalized experience.
- Issue Resolution: Triage and troubleshoot customer issues, collaborating with internal teams and escalating bugs as needed.
- Relationship Building: Forge strong, trust-based relationships, handle conflicts with care, and spot opportunities for upselling.
- Internal Collaboration: Partner with Sales, Growth, Customer Success, and Product teams to deliver exceptional outcomes and share customer insights.
- Knowledge Sharing: Support new joiners, contribute to documentation, and elevate team processes through your expertise.
Requirements
- Languages: Fluent in Dutch and English (both mandatory). Additional language is a bonus
- Experience: 6+ years in a customer-facing SaaS, B2B, or B2C role, with a passion for making customers successful.
- Project Management: Proven ability to manage multiple projects and priorities with grace and efficiency.
- Tech Savvy: Quick to learn new products and become a Personio expert.
- Communication: Outstanding interpersonal skills, able to simplify complex topics and build trust.
- Growth Mindset: Adaptable, resilient, and motivated to improve how we deliver value.
Benefits
- 28 days of paid vacation, plus an additional day after 2 and 4 years
- Make an impact on the environment and society with 1 (fully paid) Impact Day
- Receive generous family leave, child support, mental health support, and sabbatical opportunities
- We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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