Manager III, Customer Engineer at Applied Materials responsible for overseeing customer engineers and maintaining customer relationships. Focusing on financial forecasting and management of various support plans.
About the role
- Intermediate level technician executing established technical service procedures for NCR Atleos. Supporting basic IT functions on client sites and resolving technical issues.
Responsibilities
- Instalación, configuración y puesta en marcha de equipos.
- Diagnósticos básicos y avanzados de los equipos.
- Reparación, ajuste y cambio de partes y/o módulos basado en información objetiva.
- Explicar con claridad los alcances de las actividades de servicio a los clientes.
- Reportar detalladamente los problemas encontrados y las acciones tomadas.
- Responsabilizarse por la solución de los problemas cumpliendo con los acuerdos de niveles de servicio comprometidos con los clientes.
Requirements
- Conocimientos y habilidades adquiridos a través de entrenamiento formal y/o experiencia comprobada de trabajo.
- Debe estar en capacidad de ejecutar procedimientos establecidos de servicio técnico con moderada o ninguna supervisión.
- Aplicar conocimientos y/o métodos científicos a la resolución de problemas técnicos.
- Debe ser capaz de representar profesionalmente a NCR.
- Ejecutar rutinas y procedimientos estandarizados de servicio técnico y atención al cliente.
Benefits
- EEO Statement NCR Atleos is an equal-opportunity employer.
- Offers of employment are conditional upon passage of screening criteria applicable to the job.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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