Hybrid Associate Manager, Product Implementation

at SpotOn

• Job title: Associate Manager, Product Implementation
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $60,000 - $80,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Royal Oak, United States

About the role

• Associate Manager for Product Implementation at SpotOn, managing a team to support restaurant tech solutions. Overseeing deployment and client success for restaurant integrations and satisfaction.

Responsibilities

• Lead and coach a small team of specialists, providing guidance, feedback, and professional development.
• Monitor workloads and prioritize assignments to ensure balanced capacity, efficiency, and on-time delivery.
• Oversee day-to-day operations to ensure timely delivery of team objectives.
• Serve as the primary escalation point for technical or process-related issues.
• Prepare reports and updates on team performance metrics for senior management.
• Participate in hiring, onboarding, and training of new team members.
• Collaborate with cross-functional teams and clients to ensure clear understanding of requirements and project status.
• Maintain professional, solution-oriented communication to foster positive client relationships.
• Coordinate timelines across teams and functions to ensure initiatives and deliverables are completed on schedule.
• Track progress, ensuring milestones and deadlines are met.
• Report project status, risks, and dependencies to the leadership.
• Identify process inefficiencies and recommend improvements to enhance workflow efficiency and effectiveness.
• Conduct quality checks to maintain consistency and adherence to standards.
• Promote team efficiency through ongoing process improvements and knowledge sharing.
• Oversee execution of integration deployments by the team.

Requirements

• 5+ years of professional experience in customer success or related roles.
• 1+ year of experience managing and developing high-performing teams.
• Experience in fintech or SaaS environments preferred.
• Strong leadership and team management abilities, including coaching and mentoring.
• Excellent communication and interpersonal skills for interacting with team members and stakeholders.
• Solid organizational and time management skills, with attention to detail.
• Analytical and problem-solving skills to identify issues and recommend solutions.
• Knowledge of relevant tools, systems, and industry practices.
• Ability to adapt to changing priorities and manage multiple projects concurrently.
• Extensive experience in software integrations, restaurant operations, and POS systems.

Benefits

• Offers Equity