Associate Manager for Product Implementation at SpotOn, managing a team to support restaurant tech solutions. Overseeing deployment and client success for restaurant integrations and satisfaction.
About the role
- RCM Implementation Consultant guiding healthcare clients through onboarding with AdvancedMD's Revenue Cycle Management solutions. Overseeing implementation and ensuring successful transitions for clients.
Responsibilities
- Oversee, Coordinate, and manage all aspects of the implementation for new and existing clients
- Communicate and manage internal and external implementation requirements and expectations
- Serve as a single point of customer contact during the implementation.
- Train the client through key product learning milestone for effective application usage
- Manage client escalations
- Assist in the review of client processes and the development of new workflow plans
- Manage client relationships during the implementation process
- Communicate progress updates weekly or as agreed upon with client
- Support sales teleconference in hand-off of new client
- Ensure implementation milestones are met on time
- Coordinate the Electronic Data Interchange (EDI) agreement process
- Hand off to Client Support when client has successfully completed process
Requirements
- Bachelor's Degree in business or related field a plus
- Web-based Training or Classroom Training/Coaching experience
- Knowledge of medical computerized billing and scheduling software systems preferred
- 1-2 years of implementation or service account management experience
- 1-2 years of work experience in medical office environment, customer service, IT, or support desk
- Must have 1 -2 years in 2 of the following areas: Product Management, Training, Medical Software. Strong working knowledge of Windows, MS Word, Internet Explorer, Excel, PowerPoint
- Ability to lead a client successfully through technical processes
- Ability to manage and fulfill client expectations
- Excellent written and oral communications skills. Excellent communication and organizational skills with a customer service focus
- Ability to prioritize effectively and handle shifting priorities professionally
- Personal track record of being thorough, courteous and responsive in customer service
- Ability to communicate with various business contacts in a professional and courteous manner.
Benefits
- Competitive compensation and total rewards benefits
- Comprehensive health, dental, and vision insurance
- 401(k) with generous company match
- Paid time off and holidays
- Hybrid and remote work opportunities
- Career growth and development support
- Collaborative, team-oriented culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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