Implementation Consultant managing healthcare client onboarding and operational processes at Commure. Collaborating across teams to ensure efficiency and client satisfaction while driving operational metrics.
About the role
- Content Implementation Specialist improving interactive web products for legal document creation at LawDepot. Collaborating within teams to enhance user engagement and quality of offerings.
Responsibilities
- Support the migration of legacy files into a new internal platform and contribute to ongoing system improvements
- Implement high-quality products using in-house tools in alignment with defined acceptance criteria
- Build and refine interactive questionnaires and document templates that guide customers in creating customized legal documents
- Support colleagues by assisting with product launches, publishing updates, and setting up or taking down experiments
- Analyze product performance to improve usability and conversion
- Research, create, and promote best practices for building and enhancing web products
- Execute project plans, track deliverables, and coordinate scope changes with project owners
- Collaborate with our Legal, Research, Design, Development, and QA departments to deliver products that are both user-friendly and legally sound
- Conduct peer reviews to maintain quality and consistency across products
- Improve CMS platforms and work with the Development team to bring enhancements to life
Requirements
- Post-secondary education in Web Development (ex. DMIT), Information Technology, Writing, Communications, Business, Library and Information Studies, or other relevant fields
- Ability to learn, utilize, and troubleshoot various types of CMS platforms
- Ability to identify opportunities and suggest new ideas
- Self-driven with the ability to work both independently and as part of a team
- Excellent written and verbal communication skills
- Ability to identify and prioritize high-impact business objectives
- Experience with low-code or web design knowledge would be an asset
- Ability recognizing system constraints and working with cross-functional teams to improve workflows or functionality
Benefits
- Excellent total compensation package
- Comprehensive health and dental benefits, plus an additional Health Care Spending/ Personal Spending Account
- Great work life balance (37.5 hour work weeks, flexible schedules, ability to bank hours)
- Three weeks paid vacation, plus bonus personal days
- Continuous learning opportunities, including LinkedIn Learning subscriptions and training budgets
- Company share plan
- Free catered lunches for the entire office
- Monthly social events for team members to enjoy (think axe throwing, rock climbing, board games, food trucks, trivia contests, and charitable activities)
- Casual work environment
- Personal offices for focused work and to have your individual space (plus collaborative workspaces for when you want to meet with the team)
- Free and easily accessible parking
- Hybrid working arrangements for balance between getting work done at home and engaging with others in the office
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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