Implementation Specialist leading customer onboarding and integration setup for CRM solutions at Badger Maps in Granada. Ensuring client success through effective communication and collaboration.
Responsibilities
Help clients identify their needs and define their desired integration setup
Connecting Badger to our customers' CRMs
Assisting with current CRM integrations
Manage communication and expectations between clients and the engineering team during the integration setup process
Collaborate with Engineering and Customer Success to improve our tools and processes
Requirements
1+ year of experience in customer-facing roles in an English-speaking environment, either on the phone or in-person.
Excellent written and verbal communication skills in English
Working knowledge of CRM platforms such as HubSpot, Salesforce, or similar systems
Highly independent, detail-oriented, and process-driven, with strong organizational and multitasking skills
Adaptable and comfortable learning new CRM systems and adjusting to evolving processes and workflows
Ability to work 11:30 AM- 7:30 PM CET
Benefits
Flexible schedule
Hybrid work set-up: 2 days from home and 3 days in the office
Benefits: Private health insurance, Cobee benefit scheme, seniority days, sabbatical & volunteering time off for the cause of your choice
Personal Development: Training allowance for books & courses + separate allowance for Spanish/English classes
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