Lead market intelligence and analytics at Banco Mercantil in Belo Horizonte, focusing on client value and predictive modeling.
About the role
- Branch Manager overseeing operational aspects and coaching associates for top-tier customer service at UMB. Focused on developing associates and executing retail strategy in the branch.
Responsibilities
- Coach associates on performance; including proactive sales conversations, operational items and customer interactions
- Assisting or providing guidance on how to handle complex account maintenance and resolve customer escalations
- Collaborate with internal partners, such as small business officers, mortgage officers, private wealth manager and others
- Receiving continued education and training empowering you to meet individual sales performance and operational goals
Requirements
- Bachelor’s degree in Business Administration or comparable college and/or business experience
- 2 years leadership, associate development or management experience
- 2 years of banking/financial services experience OR combination of education and experience that would provide an equivalent background
- NMLS registration or will obtain within 90 days
- Reliable transportation and ability to work branch hours, including weekends and some evenings
Benefits
- Paid Time Off
- 401(k) matching program
- Annual incentive pay
- Paid holidays
- Comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
- Health savings, flexible spending, and dependent care accounts
- Adoption assistance
- Employee assistance program
- Fitness reimbursement
- Tuition reimbursement
- Associate wellbeing program
- Associate emergency fund
- Various associate banking benefits
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