Senior Channel Manager responsible for recruiting, enabling, and growing business partners for BPOD latam. Achieve sales objectives while overseeing training initiatives and performance metrics in São Paulo.
About the role
- Service Manager at Carrier managing field service teams for commercial HVAC maintenance and installations. Overseeing project execution and customer satisfaction with efficient service delivery.
Responsibilities
- Forecast, monitor, and document financial performance against plan
- Coordinate, prioritize and resolve issues encountered by the team.
- Optimize the usage of manpower, standard time, equipment and energy to complete open work
- Escalate critical/complex issues that will impact the business
- Manage the team according to established programs and objectives
- Implement, monitor, manage the quality of work
- Contact, collect feedback, establish and maintain good relationships with customers
- Respond to key customer complaints, carry out customer satisfaction investigations and ensure establishment of appropriate improvement plans
Requirements
- High school diploma or GED
- 3+ years of experience in commercial HVAC and/or in the service industry.
- Experience managing field service teams, including union technicians, with a focus on performance and efficiency
- Strong technical knowledge of commercial HVAC systems, including diagnostics, controls, and maintenance
- Familiarity with safety standards, building codes, and compliance requirements
- Proven ability to build customer relationships and resolve issues effectively
- Proficient in ERP systems (e.g., SAP, Oracle), Microsoft Office, and dispatch tools
- Skilled in budgeting, forecasting, and resource planning
- Clear and confident communicator with all organizational levels
- Flexible and hands-on, comfortable in both office and field environments.
Benefits
- Health Care benefits: Medical, Dental, Vision; wellness incentives
- Retirement benefits
- Paid vacation days, up to 15 days
- Paid sick days, up to 5 days
- Paid personal leave, up to 5 days
- Paid holidays, up to 13 days
- Birth and adoption leave
- Parental leave
- Family and medical leave
- Bereavement leave
- Jury duty
- Military leave
- Purchased vacation
- Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
- Tuition Assistance
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