Responsable de Missions Audit clé dans l'audit légal et contractuel chez Exco Socodec. Supervisant les équipes et assurant la qualité des travaux, avec un portefeuille diversifié de clients.
About the role
- Service Manager at Carrier managing field service teams for commercial HVAC maintenance and installations. Overseeing project execution and customer satisfaction with efficient service delivery.
Responsibilities
- Forecast, monitor, and document financial performance against plan
- Coordinate, prioritize and resolve issues encountered by the team.
- Optimize the usage of manpower, standard time, equipment and energy to complete open work
- Escalate critical/complex issues that will impact the business
- Manage the team according to established programs and objectives
- Implement, monitor, manage the quality of work
- Contact, collect feedback, establish and maintain good relationships with customers
- Respond to key customer complaints, carry out customer satisfaction investigations and ensure establishment of appropriate improvement plans
Requirements
- High school diploma or GED
- 3+ years of experience in commercial HVAC and/or in the service industry.
- Experience managing field service teams, including union technicians, with a focus on performance and efficiency
- Strong technical knowledge of commercial HVAC systems, including diagnostics, controls, and maintenance
- Familiarity with safety standards, building codes, and compliance requirements
- Proven ability to build customer relationships and resolve issues effectively
- Proficient in ERP systems (e.g., SAP, Oracle), Microsoft Office, and dispatch tools
- Skilled in budgeting, forecasting, and resource planning
- Clear and confident communicator with all organizational levels
- Flexible and hands-on, comfortable in both office and field environments.
Benefits
- Health Care benefits: Medical, Dental, Vision; wellness incentives
- Retirement benefits
- Paid vacation days, up to 15 days
- Paid sick days, up to 5 days
- Paid personal leave, up to 5 days
- Paid holidays, up to 13 days
- Birth and adoption leave
- Parental leave
- Family and medical leave
- Bereavement leave
- Jury duty
- Military leave
- Purchased vacation
- Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
- Tuition Assistance
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