Customer Service Representative handling customer queries via phone in a hybrid work environment. Focused on improving client service through quality standards and documentation.
About the role
- Customer Success Analyst supporting clients in a tech startup. Analyzing feedback and ensuring positive client engagement in a hybrid role based in Curitiba.
Responsibilities
- Provide customer service and support through official communication channels
- Analyze customer-reported incidents to help identify bugs/errors
- Monitor and track the customer journey to remove adoption and retention barriers and ensure a satisfactory experience
- Assist in identifying opportunities for re-engagement, retention, and upsell
- Conduct follow-ups and maintain active contact with customers to resolve questions and encourage platform usage
- Collect feedback and contribute to improvements in processes and products
- Support the creation and delivery of strategic communications to customers
- Deliver product training to customers
Requirements
- Experience in customer service and support
- Strong verbal and written communication skills for crafting clear messages
- Organized with strong attention to detail
- Analytical, independent, and solution-oriented
- Flexible and adaptable
- Comfortable using digital tools and customer support platforms
- Basic knowledge of Customer Success and customer success metrics
- Proactive and eager to learn
- Not required but a plus: knowledge of databases and MySQL queries
- Data manipulation/processing and creating reports in Power BI
Benefits
- Flexible working arrangements
- Training provided to customers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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