Product Support Specialist providing support and training for FACTS products in education. Collaborating with internal teams to enhance customer experience and client success.
About the role
- Customer Service Representative managing inquiries and support for Resinex's international customer base. Collaborating with sales and logistics teams in a dynamic environment.
Responsibilities
- Provide high quality customer service by ensuring fulfilment, promptly addressing customer inquiries, resolving or escalating complaints, and providing ongoing support to ensure high level customer satisfaction.
- Monitor order status and coordinate with logistics to ensure timely delivery.
- Work closely with sales representatives and warehouse teams to align on customer needs.
- Use commercial tools and systems for routine/administrative tasks independently such as entering customer data.
- Ensure the quality of the data and troubleshoot issues when needed to enable effective customer retention and business development activities.
- Proactively ensures own understanding of product features and benefits.
Requirements
- Experience in B2B customer service, ideally in plastics or related industrial sectors. Basic knowledge of material properties (plastics, additives, compounding...).
- You enjoy communicating in English and Spanish, and enjoy working with people from different backgrounds, both nationally and internationally.
- Analytical thinking and results-oriented mindset. You identify challenges early and address them pragmatically and empathetically, whether within your team or advising employees and managers.
- Demonstrates excellent organizational skills, with a structured approach to managing customer interactions, order tracking, and administrative tasks.
- You enjoy working in a dynamic and fast-growing company, proactively contributing to your skills, continuously developing yourself, and seizing changes as opportunities.
Benefits
- Personal Development Opportunities: Training and continuous support in professional and personal development, tailored to your wishes and life situation, in line with our motto "Build your work life with us".
- A Stimulating and International Work Environment: Interesting tasks in a future-oriented company.
- Together We Are Strong: Trust-based collaboration in different teams.
- Work-Life Balance: Hybrid work model with two days of remote work per week.
- Benefits: Meal allowance, health insurance, language courses and an employee assistance program (Lyra Wellbeing).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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