Customer Support Representative assisting German - speaking clients with BUX services. Providing support across various channels with a focus on positive user experience.
About the role
- Customer Experience Consultant developing IT strategies and roadmaps for customer-centric digitalization projects. Engaging in innovative projects at regiocom, the largest service provider in Germany's energy market.
Responsibilities
- Develop IT strategies and roadmaps for customer-centric digitalization projects
- Act as the interface between business and IT, understanding requirements and possibilities
- Plan and implement solutions that balance innovation goals with technical feasibility
- Develop target architectures and derive viable projects and programs for digital transformation
- Translate new business ideas into concrete technological requirements and support their implementation
- Take responsibility in consulting engagements, design project initiatives, and serve as the primary contact for Customer Experience
- Provide subject-matter leadership for subprojects, e.g., for client onboarding and offboarding
Requirements
- Solid professional experience in Customer Experience, Marketing, Sales, Service, or E‑Commerce
- Good sense for topics such as IoT, omnichannel, digital customer experiences, and innovative business models in both B2B and B2C environments
- Analytical thinking, structured working style, and ability to organize independently
- Business acumen and the ability to assess new trends and technologies
- Ideally experience with SAP S/4HANA
- Very good German language skills, both written and spoken (C1)
Benefits
- Option to work from home after initial onboarding
- Financial contribution toward a Germany-wide travel ticket or job ticket
- Company Bike (bicycle leasing)
- Free car and bicycle parking on site
- Training and development opportunities (e.g., e‑learning platform, external certifications, trade fair attendance)
- 24/7 group accident insurance
- Company pension plan
- Free fitness classes with a dedicated health coach
- On-site company restaurant with a wide selection
- Corporate benefits (employee discounts)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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