Customer Service Manager at Coles Supermarkets ensuring exceptional service and team leadership. Managing day - to - day operations of the customer service department and front of store.
About the role
- Wholesale Customer Care Account Manager acting as a liaison between wholesale customers and Sales representatives. Managing orders, relationships, and SAP systems in a hybrid capacity from Hudson, NH.
Responsibilities
- You manage the order book and execute requested order changes, while guiding accounts and Sales representatives on product issues.
- You build quality relationships with our wholesale customers and Sales representatives.
- You respond to inquiries for order status and tracking, invoice copies, stock availability, catalogs, product information and promotional program.
- You understand, document, and communicate your accounts' packing and routing guidelines to our shipping team.
- You execute set-up of new accounts and new doors within SAP.
- You create reports as needed for Sales representatives.
- You create return authorizations and assist in reverse logistics for account returns.
- You work with Credit to manage chargeback disputes.
- You troubleshoot and resolve SAP issues directly with IT.
Requirements
- You have been a liaison between wholesale customers and Sales representatives.
- You have expertly used a variety of complex systems.
- You are known for creating positive internal and external customer experiences.
- You have the order flow process knowledge gained from prior work (from order creation to invoicing).
- You can give examples of how you've resolved customer issues by investigating problems and providing recommendations.
Benefits
- We’re located in beautiful, scenic Hudson, New Hampshire, and have just moved to a new facility surrounded by green space. You can see it HERE.
- We offer an on-site gym with showers.
- Top quality Medical, Dental, Vision, Flexible Spending Accounts.
- Life, AD&D, Short and Long-Term Disability.
- 401(k) plan with a match.
- Paid Time Off (PTO).
- 10 paid holidays.
- Good Vibes Time (we pay you to volunteer for the non-profit cause of your choice).
- Family Time.
- And we have dogs.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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