Ensuring customer cylinder balances and rental bills are accurate as Customer Experience Cylinder Control Specialist at Airgas, an industrial gas supplier. Collaborating with several teams for effective operations and problem resolution.
About the role
- Wholesale Customer Care Account Manager acting as a liaison between wholesale customers and Sales representatives. Managing orders, relationships, and SAP systems in a hybrid capacity from Hudson, NH.
Responsibilities
- You manage the order book and execute requested order changes, while guiding accounts and Sales representatives on product issues.
- You build quality relationships with our wholesale customers and Sales representatives.
- You respond to inquiries for order status and tracking, invoice copies, stock availability, catalogs, product information and promotional program.
- You understand, document, and communicate your accounts' packing and routing guidelines to our shipping team.
- You execute set-up of new accounts and new doors within SAP.
- You create reports as needed for Sales representatives.
- You create return authorizations and assist in reverse logistics for account returns.
- You work with Credit to manage chargeback disputes.
- You troubleshoot and resolve SAP issues directly with IT.
Requirements
- You have been a liaison between wholesale customers and Sales representatives.
- You have expertly used a variety of complex systems.
- You are known for creating positive internal and external customer experiences.
- You have the order flow process knowledge gained from prior work (from order creation to invoicing).
- You can give examples of how you've resolved customer issues by investigating problems and providing recommendations.
Benefits
- We’re located in beautiful, scenic Hudson, New Hampshire, and have just moved to a new facility surrounded by green space. You can see it HERE.
- We offer an on-site gym with showers.
- Top quality Medical, Dental, Vision, Flexible Spending Accounts.
- Life, AD&D, Short and Long-Term Disability.
- 401(k) plan with a match.
- Paid Time Off (PTO).
- 10 paid holidays.
- Good Vibes Time (we pay you to volunteer for the non-profit cause of your choice).
- Family Time.
- And we have dogs.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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