ServiceNow Architect enhancing Bird & Bird's global ServiceNow platform. Collaborating closely with IT Service Delivery Manager and managing complex projects.
Responsibilities
Design and implement scalable, secure, and high-performance ServiceNow solutions
Oversee the entire development lifecycle from implementing new features through testing and release to documentation
Develop automations involving external platforms and integrations/APIs
Manage third-party service providers during the implementation of complex projects
Test and deliver monthly security updates, app updates, and family upgrades
Maintain, configure, and support ServiceNow instances
Advise and support users to optimize their use of the platform
Requirements
Several years of experience as a ServiceNow Architect or Developer
Strong knowledge of JavaScript, Flow Designer, Service Portal, and IntegrationHub
Experience managing external service providers and coordinating cross-functional teams
Deep understanding of ITIL processes and ITSM best practices
Familiarity with Power Automate, API integrations, and custom application development
Structured and solution-oriented approach to work
Team player with enthusiasm for interdisciplinary collaboration
Excellent communication and documentation skills
Very good German skills and solid English skills, both written and spoken
Benefits
Mobile working / remote work
Predictable working hours
Extensive training opportunities via the Bird & Bird Academy
Monthly travel allowance for your transit pass
Extensive offering from Urban Sports Club
Bike leasing scheme
Corporate Benefits
Support from a family service for parental leave, childcare, and care of dependents
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