Principal Engineer I providing SME expertise in ServiceNow AIOps for Western Alliance Bank. Identifying development needs and engaging with project sponsors to refine solutions.
About the role
- ServiceNow Architect enhancing Bird & Bird's global ServiceNow platform. Collaborating closely with IT Service Delivery Manager and managing complex projects.
Responsibilities
- Design and implement scalable, secure, and high-performance ServiceNow solutions
- Oversee the entire development lifecycle from implementing new features through testing and release to documentation
- Develop automations involving external platforms and integrations/APIs
- Manage third-party service providers during the implementation of complex projects
- Test and deliver monthly security updates, app updates, and family upgrades
- Maintain, configure, and support ServiceNow instances
- Advise and support users to optimize their use of the platform
Requirements
- Several years of experience as a ServiceNow Architect or Developer
- Strong knowledge of JavaScript, Flow Designer, Service Portal, and IntegrationHub
- Experience managing external service providers and coordinating cross-functional teams
- Deep understanding of ITIL processes and ITSM best practices
- Familiarity with Power Automate, API integrations, and custom application development
- Structured and solution-oriented approach to work
- Team player with enthusiasm for interdisciplinary collaboration
- Excellent communication and documentation skills
- Very good German skills and solid English skills, both written and spoken
Benefits
- Mobile working / remote work
- Predictable working hours
- Extensive training opportunities via the Bird & Bird Academy
- Monthly travel allowance for your transit pass
- Extensive offering from Urban Sports Club
- Bike leasing scheme
- Corporate Benefits
- Support from a family service for parental leave, childcare, and care of dependents
- Exciting networking and firm events
- National and international sports events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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