Principal Engineer I providing SME expertise in ServiceNow AIOps for Western Alliance Bank. Identifying development needs and engaging with project sponsors to refine solutions.
TR
Onsite Group Technology Manager – Service Intelligence, ServiceNow Platform Delivery
Posted 2 hours ago
About the role
- Group Technology Manager overseeing the ServiceNow platform delivery for Truist, ensuring service-aware decisioning and platform integrity. Key responsibilities include governance and risk ownership.
Responsibilities
- Serve as the technical gatekeeper and decision authority for all ServiceNow platform demand intake
- Steward the ServiceNow platform architecture, maintaining integrity, scalability, and alignment with organizational strategy and innovation goals
- Own and continuously improve the platform operating model
- Lead service-aware prioritization and decision-making
- Champion service data quality, governance, and enterprise enablement
- Facilitate cross-functional meetings to prioritize platform demands
- Develop and maintain dashboards and reporting mechanisms
- Guide and support execution of technical governance processes
- Provide technical evaluation of demands against ServiceNow platform architecture
- Accelerate delivery by offering guidance on prototyping, design-to-deployment cycles
- Advise on configuration and coding standards
- Enable enterprise-wide adoption of the platform operating model
Requirements
- Bachelor’s degree and fifteen to twenty years related experience or equivalent combination
- Excellent knowledge of technical management and data governance
- Knowledge of current trends in IT hardware and systems software field
- Database management skills with the ability to produce reports
- Familiarity with support and troubleshooting of personal computers and tablet devices
- Ability to analyze situations, evaluate alternatives, and implement robust solutions
- Strong problem solving and analytical skills
- Ability to work independently and exercise sound judgment
- Adaptability to accept or bring about change
- Strong written and verbal communication skills
- Ability to ensure customer satisfaction by delivering excellence in products and service
- Fluency in English
Benefits
- Medical, dental, vision, life insurance
- Disability, accidental death and dismemberment
- Tax-preferred savings accounts
- 401k plan
- Minimum of 10 days vacation, 10 sick days and paid holidays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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