ServiceNow HRSD Senior Specialist configuring and developing HRSD solutions at Sonova, collaborating with IT and HR stakeholders for effective implementations.
About the role
- ITSM and ServiceNow Delivery Manager leading strategic direction and overseeing service delivery in fintech. Managing ServiceNow platform and mentoring support teams in a collaborative environment.
Responsibilities
- Govern strategic direction, design, maintenance and support of ServiceNow
- Lead and mentor ServiceNow development and support teams
- Foster a culture of accountability, collaboration, and continuous improvement
- Oversee day-to-day operations of ServiceNow platform and ITSM processes
- Act as the primary point of contact for business stakeholders regarding ServiceNow and ITSM services
- Collaborate with cross-functional teams to align service delivery with business objectives
- Communicate performance metrics, service health, and improvement plans to leadership
Requirements
- 8+ years in IT Service Management or Service Delivery roles
- 5+ years of experience managing ServiceNow platform and ITSM processes
- Proven track record of leading technical and operational teams
- Strong knowledge of ITIL framework and best practices
- Expertise in ServiceNow administration and development
- Excellent leadership, communication, and stakeholder management skills
- Ability to manage multiple priorities in a fast-paced environment
- Added Bonus if you have: ITIL Certification
- PMP or equivalent Project Management Certification
- Knowledge of FIS products and services a plus but not required
- Knowledge of the Financial Industry welcome
Benefits
- Opportunities to innovate in fintech
- Tools for personal and professional growth
- Inclusive and diverse work environment
- Resources to invest in your community
- Competitive salary and benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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