ServiceNow Platform Lead Administrator managing and supporting the ServiceNow platform for Bank of America. Leading a team of specialists and ensuring application availability while adhering to bank policies.
About the role
- Senior Software Engineer designing and implementing solutions for ServiceNow’s CSM module at T-Mobile. Collaborating with engineering teams and driving projects to enhance customer experience and operational capabilities.
Responsibilities
- Develop software solutions and conduct tests to drive engineering projects and ensure quality deliverables
- Contribute to design innovations that improve systems, processes, or services using new frameworks and industry best practices
- Collaborate with technical teams to deliver solutions and mentor others through knowledge sharing and training sessions
- Support technology strategy by evaluating and applying current technologies that align with business goals
- Create clear documentation for software code, system designs, and business requirements to support knowledge sharing
- Also responsible for other duties/projects as assigned by business management as needed
Requirements
- Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience
- Acceptable areas of study include Computer Science, Software Engineering, Information Management or equivalent experience in field
- 4-7+ years - Technical engineering experience within the ServiceNow platform
- Minimum of 2 years within ServiceNow’s CSM module
- ServiceNow Certifications: Certified System Administrator (CSA)
- Expertise in JavaScript, Glide API, REST integrations, Flow Designer, client-side scripting
- Analytical skills to troubleshoot workflow issues, optimize processes, and interpret service data
- Deep understanding of ServiceNow CSM module - Case Management, Customer Portal, Knowledge Management, Foundational Data (Accounts, Contacts, Products, Contracts)
- At least 18 years of age
- Legally authorized to work in the United States
Benefits
- Medical, dental and vision insurance
- Flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
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