About the role

Senior Software Engineer developing and configuring ServiceNow HRSD solutions for AT&T's HR technology team. Collaborating within Scrum teams to enhance employee experiences through innovative HR service delivery.

Responsibilities

Design, configure, and deploy ServiceNow HRSD modules such as HR Case Management, Employee Service Center, Lifecycle Events, Knowledge, Onboarding / Offboarding, and HR Agent Workspace
Collaborate with HR stakeholders to translate real-world needs into technical solutions, using Flow Designer, Script Includes, UI Actions, Service Catalog workflows, UI Builder, and platform APIs
Conduct development according to SDLC best practices: requirement analysis, design, configurable build, unit testing, as well as UAT support and deployment readiness
Monitor and troubleshoot HRSD issues, collaborating with wider ServiceNow platform teams to maintain system stability and performance
Create and deliver dashboards and reports using Performance Analytics and out-of-the-box reporting to provide insight into HR service efficiency
Develop technical documentation for configurations, releases, and process flows ensuring knowledge transfer within the HRSD team
Perform peer review, review code/configuration to foster consistent delivery standards across the HRSD group
Stay current with ServiceNow platform and HRSD product innovations, bringing forward recommendations for continuous platform improvements.

Bachelor’s degree in Computer Science, Information Systems, or equivalent experience
4+ years of hands-on ServiceNow development/administration with a strong focus on HRSD
Required: ServiceNow Certified System Administrator (CSA) certification
Preferred: ServiceNow HR Service Delivery (HRSD) Implementation Specialist certification and Certified Application Developer (CAD)
Proficiency in JavaScript, HTML, CSS, XML, and JSON for ServiceNow scripting
Strong understanding of HRSD modules (HR profiles, case management, lifecycle events, agent workspace, ACLs and HR Application Scopes)
Strong understanding of ServiceNow knowledge management flows, including knowledge article lifecycle, approval workflows and roles
Working knowledge of Employee Center Portal, including setup of HR services, knowledge articles and widgets; ability to ensure alignment with content governance, user criteria and personalized employee experiences
Excellent problem-solving, analytical, and communication skills
Proven ability to work collaboratively in a development team and partner effectively with stakeholders across HR and IT
Experience with Agile Development practices and comfortable working in fast paced delivery timelines.

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone