Technical Product Manager at DaVita harnessing ITSM ServiceNow platform capabilities. Managing strategic integrations and process improvements while ensuring best practices.
About the role
- ServiceNow Platform Lead Administrator managing and supporting the ServiceNow platform for Bank of America. Leading a team of specialists and ensuring application availability while adhering to bank policies.
Responsibilities
- Maintain and support the ServiceNow platform while adhering to bank policies and standards
- Manage ServiceNow code quality control processes and routines
- Lead and mentor a team of operations specialists assigned to work on ServiceNow
- Respond to incidents for application availability issues as part of on-call duties
- Use your technical knowledge to triage service availability issues and restore service
- Research and resolve system defects, lead root cause analysis, and drive permanent resolution
- Ensure appropriate monitoring is in place and maintained to ensure application availability
- Participate in software release implementation meetings
- Prepare and maintain application support/process documentation
Requirements
- 5+ years of experience with ServiceNow development and engineering
- Must have an active and verifiable ServiceNow Certified System Administrator (CSA) certification
- Proven experience as a ServiceNow administrator in a highly-regulated environment
- Experience in maintaining multiple ServiceNow environments
- Experience monitoring and maintaining ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle
- Experience supporting ServiceNow integrations for security, risk, and compliance
- Experience with ServiceNow instance cloning and management
- Experience maintaining both Windows and Linux MID servers
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Annual discretionary award based on performance
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