Customer Success Associate enhancing value delivery and engagement for a global customer success organization. Focused on account infrastructure, program enablement, and operational excellence in a tech company.
About the role
- Customer Success Manager overseeing GIS-centric solutions for utilities and local governments. Fostering customer satisfaction and driving strategic value through core product knowledge and relationship management.
Responsibilities
- Own the relationship with utilities and local government customers to ensure customer retention, contract renewal, drive value and expansion
- Increase customer platform usage and adoption
- Ensure customer satisfaction
- Establish a trusted strategic advisor relationship with the local government customers to drive strategic value
- Work with customers to establish critical goals, key performance indicators and aid the customer in achieving their goals and overall vision
- Manage customer escalations to various Trimble teams
- Develop and maintain core product knowledge in Cityworks, Trimble Utilities software, and Pavement Express
Requirements
- BS/BA in business management, GIS, geography, related field
- Solid knowledge of local or county government
- Knowledge of Community Development (building permitting processes, code enforcement, business licensing), Public Works and Utilities in municipal and/or utility districts (water, wastewater, stormwater, streets, and traffic)
- Knowledge of Cityworks, Salesforce CRM and of Esri GIS
- Prior experience in customer/account management
- Ability to interact with customer teams at various levels of technical and non-technical depth
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Tax savings plans for health, dependent care and commuter expenses
- Paid Parental Leave
- Employee Stock Purchase Plan
Job title
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Experience level
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