About the role

  • Analista de Processos Sênior transforming IT processes for large retailers in Brazil. Responsible for strategic analysis, design, and continuous improvements in technology processes.

Responsibilities

  • Act strategically in the analysis, design and transformation of IT processes, ensuring operational efficiency, scalability, governance and alignment with business objectives through continuous improvement and the use of technology
  • Lead the mapping, analysis and redesign of complex IT processes
  • Identify bottlenecks, risks and opportunities for optimization in technological and operational processes
  • Define and monitor KPIs and SLAs for IT processes
  • Ensure compliance with frameworks and best practices

Requirements

  • Minimum of 5 years' experience in mapping, analyzing and improving corporate processes
  • Experience in process automation projects
  • Methodologies: BPM, Lean, Six Sigma
  • Process modeling (BPMN 2.0)
  • ITIL
  • Modeling tools (Bizagi, Visio, etc.)
  • Education: Bachelor's degree in Information Technology, Engineering, Business Administration or related fields
  • Knowledge of HR
  • Desired technical skills
  • ITSM tools (ServiceNow, Jira Service Management, etc.)
  • Process automation
  • Behavioral requirements
  • Adaptability and flexibility
  • Strong interpersonal skills
  • Effective communication
  • Influence and persuasion

Benefits

  • Medical insurance
  • Dental insurance
  • Meal allowance (meal voucher)
  • Life insurance
  • Childcare assistance
  • Assistance for dependents with disabilities
  • Training
  • Certification support/incentives
  • Running incentive
  • Partnerships with universities
  • Partnerships with language schools
  • Digital work environment
  • TotalPass (wellness platform)
  • Use of cutting-edge technology

Job title

Senior Process Analyst – HR

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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