Service Operations Manager leading a team in mechanical, plumbing, and fire/life safety services. Overseeing dispatch functions and collaborating with multiple departments for seamless service.
About the role
- Cross Border Operations Professional managing logistics operations at Trendyol Express. Setting up cross-border operations, tracking KPIs, and improving delivery experience with a strong team.
Responsibilities
- As a Cross Border Operations Professional you will set up and run cross-border operations
- Manage first-mile coordination with warehouses and cargo partners
- Track KPIs and take action when needed
- Develop practical solutions to improve operations and the overall delivery experience
Requirements
- Bachelor’s degree from reputable universities (engineering, business administration, economy, etc.)
- Minimum 3 years of experience in e-commerce and/or retail logistics
- E-commerce and/or cross-border logistics experience, air and/or road cargo transportation, and project management know-how are a must
- Experience in related operations such as e-fulfillment, cross-dock, cargo/distribution, etc. is a plus
- Customer and solution-oriented, having an analytical mindset, customer and result-oriented approach, conflict management skills
- Good at with MS Office programs
- Fluency in English
- Completed military service for male candidates
Benefits
- Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
- Customisable FlexBenefits budget: Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.
- Well-being support: Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision.
- Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
- Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.
- A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
- Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
- Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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