IT Operations Engineer solving tech issues and supporting desktop technology across various locations. Ensuring productivity through troubleshooting and IT project management.
About the role
- Consultant advising clients on designing and operating modern IT and Digital models. Leading teams in AI adoption, cloud transformation, and complex service ecosystems.
Responsibilities
- Advise clients on designing, evolving, and operating modern IT and Digital operating models in response to AI adoption, cloud transformation, cyber resilience, and complex service ecosystems.
- Lead or contribute to proposals and engagements focused on IT and AI Operating Model strategy and design.
- Define roles, decision rights, governance, service accountability, and performance metrics for transitioning towards AI-enabled and agent-supported operating environments.
- Lead project teams to deliver current-state assessments, target operating model (TOM) design, and implementation of ITSM and SIAM governance, principles, and operating processes.
- Ensure effective integration into existing service delivery environments.
- Provide expert advisory support to organisations seeking to optimise IT service delivery and digital operations.
- Design and implement Target Operating Models (TOMs) aligned to AI, Cloud, Cyber and Service Management strategies.
- Advise and guide the design and implementation of Service Integration & Management (SIAM) models in multi-vendor and delivery function environments.
- Support organisations moving towards AI-enabled operations, ensuring AI governance aligns with enterprise-wide controls and risk frameworks.
- Analyse current IT organisational design, operating models, and ITSM processes to identify improvement opportunities.
- Develop practical, execution-ready transformation roadmaps.
- Contribute to and lead the development of consulting offerings and thought leadership.
- Govern and manage the execution of operating model and service management transformations.
- Establish performance metrics and success measures to drive continuous improvement.
- Work confidently across Agile, product-centric, and traditional SDLC delivery models.
- Lead senior client conversations and articulate the value of IT and Digital Operations to the business.
Requirements
- Bachelor’s degree from an accredited university
- ITSM certification (e.g. ITIL) or equivalent practical experience
- 8 - 15+ years’ experience (grade dependent) in Operating Model Design, SIAM, ITSM Strategy, or CIO Advisory roles within leading consulting firms or large-scale enterprises
- Demonstrated experience designing and implementing Operating Models and/or Service Management frameworks
- Strong stakeholder management and executive-level communication skills
- Proven leadership experience managing high-performing, multidisciplinary teams
- **Preferred / Desirable Experience**
- MBA or Master’s degree
- Experience delivering AI-enabled or AI-ready operating models, including AI rollout, adoption, or governance
- Demonstrable experience across both Operating Model Design (TOM) and SIAM
- Exposure to M&A scenarios, including post-merger integration, carve-outs, service separation, or Day-1/Day-2 operating model design
- Experience in large, complex, multi-vendor IT environments
- Strong understanding of cloud platforms, network services, sourcing, and service delivery operations
- Expertise in ITSM and Operating Model governance
Benefits
- Join our growing Digital Operations & Service Integration practice within Technology Transformation Consulting and help shape how organisations run technology in the age of AI.
- Our team focuses on Operating Model Design (TOM), Service Integration & Management (SIAM), and AI-enabled IT Operations. We work with CIOs and senior technology leaders to redesign digital operating models, integrate complex multi-vendor ecosystems, and enable scalable AI, cloud, and cyber capabilities.
- We operate at the intersection of strategy and execution - defining decision rights, governance structures, service accountability, and performance models that allow technology organisations to move from fragmented operations to resilient, AI-ready enterprises.
- As part of this team, you will contribute to high-impact transformations across EMEA, including AI rollouts, cloud operating model redesign, M&A integration and service separation, and modern SIAM implementations.
- You will collaborate with multidisciplinary experts across consulting and technology to deliver pragmatic, measurable outcomes.
- This is a team that values structured thinking, intellectual curiosity, and execution excellence. We offer the opportunity to shape market-leading offerings in one of the fastest-evolving areas of CIO advisory.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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