Hybrid Technology Operations Engineer

at Travelers

• Job title: Technology Operations Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $94,400 - $155,800 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud
• Location requirements: Hybrid, United States

About the role

• Technology Operations Engineer at Travelers ensuring reliability, scalability, and performance of systems. Collaborating with teams to drive continuous improvement in service health and deployment velocity.

Responsibilities

• Responsible for performing analysis, design, and implementation of reliability-focused infrastructure, services, and tooling across cloud and on-premises environments with a high degree of accuracy.
• Define and implement technical requirements for infrastructure provisioning, monitoring, and deployment using Infrastructure-as-Code (IaC) methodologies.
• Design and enhance CI/CD pipeline workflows to improve deployment automation, rollback safety, and service reliability while resolving infrastructure issues of intermediate complexity.
• Configure and optimize cloud-based and on-premises systems to ensure high availability, performance, and operational resilience.
• Implement and maintain monitoring, alerting, and incident response systems while ensuring adherence to security protocols in both cloud and on-premises deployments.
• Work independently on well-scoped SRE engineering problems while prioritizing tasks in alignment with business objectives.
• Collaborate with software, platform, and infrastructure engineers to improve system reliability, scalability, and performance across hybrid environments.

Requirements

• 3 years of site reliability/systems administration experience preferred.
• Demonstrated track record of reliability expertise including the ability to understand system reliability concepts necessary to do the job effectively.
• Demonstrate willingness, cooperation, and concern for business issues.
• Possess in-depth knowledge of immediate systems worked on.
• Intermediate delivery skills including the ability to deliver reliability work at a steady, predictable pace to achieve commitments, decompose reliability assignments into small batch deployments, and contribute to reliability architecture tradeoff and negotiation discussions.
• Proven problem-solving skills including system debugging abilities, allowing you to determine source of issues in unfamiliar systems or environments.
• Ability to recognize and solve repetitive reliability problems proactively and permanently, recognize mistakes using them as learning opportunities, and break down large reliability problems into smaller, more manageable ones.
• Strong communication skills that enable clear, concise interactions with team members and stakeholders. Your ability to document work in an accessible manner, ask clarifying questions on requirements, and actively listen ensures seamless collaboration. You welcome constructive feedback and use it to continuously improve your approach to challenges.
• Demonstrate intermediate leadership capabilities with a proven track record of self-motivation and initiative. Your ability to identify and pursue personal growth opportunities in technology technologies shows your commitment to professional development and positions you to take on increasing responsibilities within our team.
• Bachelor’s degree in computer science, related STEM field, or its equivalent in work experience plus 2 years of technology operations or related engineering experience.

Benefits

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.