Technology Operations Engineer at Travelers ensuring reliability, scalability, and performance of systems. Collaborating with teams to drive continuous improvement in service health and deployment velocity.
About the role
- Senior Manager overseeing allocation strategy and operations for Kosta Browne, a luxury wine brand. Driving revenue and enhancing customer experience through data-driven decision-making.
Responsibilities
- Own and evolve the Kosta Browne allocation process, designing strategies that maximize conversion, retention and customer lifetime value.
- Forecast demand and analyze release performance to guide future offering strategies.
- Run experiments and A/B tests to improve member acquisition, engagement and purchasing behavior.
- Maintain reporting and analytical models that support DTC strategy and decision-making.
- Oversee operational execution of allocation offerings from setup through fulfillment.
- Manage key member services processes including allocation loading, website configuration and member access.
- Ensure data integrity across systems and maintain awareness of direct shipping compliance.
- Collaborate with winemaking, marketing, hospitality and fulfillment teams to align release strategy and customer experience.
- Translate complex data into clear insights and recommendations for leadership.
- Foster a test-and-learn culture across the DTC organization.
Requirements
- 4+ years of experience in analytics, strategy, business operations or growth marketing
- Advanced Excel and data modeling skills
- Experience with BI platforms such as SQL, PowerBI, Anaplan or similar tools preferred
- Experience designing data-driven experiments or growth initiatives
- Background in luxury consumer goods, subscription, or allocation-based businesses is a strong plus
- Ability to combine analytical thinking with strong business intuition
- Adept at improving systems and running experiments
- Ability to communicate complex insights clearly to diverse teams
- A customer-first mindset and passion for premium brands.
Benefits
- Health benefits for you and your family, including medical/dental/vision (with a competitively priced employee contribution to premium), and disability, life, & pet insurance.
- Paid time off and 11 paid holidays.
- 401(k) plan where we invest 10% of your wages every year for your retirement at no cost to you, subject to management discretion.
- A diverse team of coworkers that care about each other in a fun, exciting work environment.
- A company that promotes from within, provides great training and a generous tuition reimbursement program.
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