Customer Service Representative working with customers and internal departments at Bloomsbury. Responsible for order processing, technical support, and ensuring customer satisfaction.
About the role
- Sales Support Representative at TransUnion handling customer inquiries via phone and email. Delivering support to high profile clients while maintaining internal customer rapport.
Responsibilities
- Answers and responds to incoming calls, emails or SalesForce WRs received from customers (internal and external).
- Provides ongoing support for these higher touch accounts and able to support their requests.
- Delivers expedited support to high profile customers providing expedited resolution.
- Provides usage and revenue reports (to name a few) to both internal and external customers in a timely and accurate fashion.
- Build rapport with internal and external customers.
- Completes work in accordance to policy and also reviews for accuracy.
Requirements
- Prior experience in a customer center call center environment (preferably consumer credit reporting) or similar environment in a financial institution.
- Proficient in Excel and running pivots
- Bachelor’s degree from an accredited college of university
- Strong command of systems, procedures and principles relating to credit inquiries and call center practices
- Experience SalesForce, TUBS, SCM, OnBase, PeopleSoft, Vista and OBIEE reporting capabilities.
- Always looking to improve our technology utilization.
Benefits
- flexible time off for exempt associates
- paid time off for non-exempt associates
- up to 12 paid holidays per year
- health benefits (including medical, dental, and vision plan options and health spending accounts)
- mental health support
- disability benefits
- up to 12 weeks of paid parental leave
- adoption assistance
- fertility planning coverage
- legal benefits
- long-term care insurance
- commuter benefits
- tuition reimbursement
- charity gift matching
- employee stock purchase plan
- 401(k) retirement savings with employer match
- access to TransUnion’s Employee Resource Groups
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