Account Support Specialist handling service requests and report generation for CEVA Logistics. Collaborating with various departments and using data analysis to improve internal processes.
About the role
- Customer Support Specialist providing day-to-day client support for AutoTrader clients and dealer groups. Managing communication and reporting for customer-related issues and account guidance.
Responsibilities
- Provide customer-focused day-to-day support to specific clients and dealer groups.
- Serve as the internal primary point of contact between the customer and AutoTrader for specific customer-related issues.
- Act as liaison for other staff providing customer support and technical support.
- Prepare sales presentations and monthly reports for customers.
- Review analytics regarding activity and ROI and provide account guidance to the client.
- Work closely with other roles within the business including Account Managers, Account Directors, and Online Sales Consultants.
Requirements
- Must be very detailed oriented and very customer focused.
- Must be organized and able to manage clients' expectations.
- Must be self-motivated and work individually and as a team.
- Must have a sense of urgency to resolve and investigate issues.
- College diploma.
- Must have solid verbal/written communication skills - English & French (Required)
- MS Office experience - specifically Excel is essential.
- Strong customer service skills.
- Strong analytical skills
Benefits
- Gym discounts
- Employee and Family Assistance program
- Virtual wellness events
- Conferences & training budget
- Regular internal training programs
- 3% matching towards your pension
- Multiple forms of income protection
- Annual bonus structure
- 3% CPP matching
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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