Process Improvement Lead responsible for optimizing business processes at Byline Bank. Working with cross - functional teams to deliver measurable improvements in operational excellence.
About the role
- Head of Commercial Operations responsible for end-to-end Order-to-Cash processes at The Quality Group. Leading initiatives to develop and scale commercial operations within a dynamic environment.
Responsibilities
- You own the global end-to-end Order-to-Cash process, from customer setup to cash collection
- You continuously develop the existing O2C framework and ensure scalable structures
- You actively drive automation of core processes (e.g. EDI, Salesforce workflows, reporting)
- You manage and monitor operational KPIs such as OTIF, DSO, order accuracy, dispute rate and cost-to-serve
- You ensure high data quality, accurate customer master data and reliable order validation
- You work closely with Supply Chain & Logistics to improve delivery performance, product availability and OTIF targets
- You collaborate with Finance & Credit Control to ensure billing accuracy, dunning processes and cash flow optimization
- You work together with IT and the Transformation Office on the integration of Salesforce and SAP S/4HANA
- You further develop digital O2C capabilities such as workflow automation, EDI coverage and KPI dashboards
- Depending on development and setup, you take on extended responsibility up to the functional leadership of individual roles or topic areas
Requirements
- You hold a degree in Business, Supply Chain, Finance, Business Operations or a comparable field
- You bring extensive and well-founded professional experience in Order-to-Cash, Sales Operations or Commercial Operations
- You have broad experience in end-to-end process ownership, operational excellence and digital transformation
- You have in-depth knowledge of Salesforce Sales Cloud (order management, workflows) and SAP S/4HANA (SD, FI, credit management)
- You are experienced in EDI processes, automation tools and KPI reporting
- You work in an analytical, structured and solution-oriented manner and proactively address operational challenges
- You communicate clearly, manage stakeholders confidently and enjoy working cross-functionally
- You are fluent in English, German is a plus.
Benefits
- Flexible working hours and remote work options
- Attractive employee discounts
- Subsidy for the E-gym Wellpass
- Workation
- Corporate benefits
- 28 days vacation/year
- and much more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Operations Team Member operating cremation processes for pet aftercare service. Supporting pet parents and veterinary professionals with dignity, compassion, and care in a close - knit team environment.
Operations Team Member at Gateway Services providing pet aftercare support through daily operational activities. Responsibilities include the operation of equipment and quality control in a compassionate environment.
Senior Analyst managing complex financial accounts at Truist. Ensuring operational excellence while coordinating cash processing and account management duties.
Wealth Securities Operations Specialist performing processing functions for Wealth accounts and leading procedure creation. Ensuring operational excellence while managing workloads and acting as SME in securities operations.
Operations Admin performing various administrative tasks that support the firm's daily operations. Involves data management and coordination with third - party vendors.
Process Engineer at RAS LaVrar streamlining processes and working with software developers. Building roadmaps, automating tasks, and maintaining process documentation for a high - volume legal practice.
Operations Manager overseeing operations, customer service, and employee relations at Uline’s Washington branch. Leading a high - performing team for warehouse and administrative excellence.
Data Administrator providing administration and data entry support for billing operations at SiteMinder. Ensuring timely processing and maintenance of accurate customer invoices and records.
Customer Operations Associate with Capi ensuring seamless customer experience and managing client payment queries related to compliance in Douala.