Senior Leader overseeing Platform Operations at Wells Fargo, managing critical operational services and driving transformation. Responsible for enhancing service quality and efficiency across multiple functions.
About the role
- Head of Commercial Operations responsible for end-to-end Order-to-Cash processes at The Quality Group. Leading initiatives to develop and scale commercial operations within a dynamic environment.
Responsibilities
- You own the global end-to-end Order-to-Cash process, from customer setup to cash collection
- You continuously develop the existing O2C framework and ensure scalable structures
- You actively drive automation of core processes (e.g. EDI, Salesforce workflows, reporting)
- You manage and monitor operational KPIs such as OTIF, DSO, order accuracy, dispute rate and cost-to-serve
- You ensure high data quality, accurate customer master data and reliable order validation
- You work closely with Supply Chain & Logistics to improve delivery performance, product availability and OTIF targets
- You collaborate with Finance & Credit Control to ensure billing accuracy, dunning processes and cash flow optimization
- You work together with IT and the Transformation Office on the integration of Salesforce and SAP S/4HANA
- You further develop digital O2C capabilities such as workflow automation, EDI coverage and KPI dashboards
- Depending on development and setup, you take on extended responsibility up to the functional leadership of individual roles or topic areas
Requirements
- You hold a degree in Business, Supply Chain, Finance, Business Operations or a comparable field
- You bring extensive and well-founded professional experience in Order-to-Cash, Sales Operations or Commercial Operations
- You have broad experience in end-to-end process ownership, operational excellence and digital transformation
- You have in-depth knowledge of Salesforce Sales Cloud (order management, workflows) and SAP S/4HANA (SD, FI, credit management)
- You are experienced in EDI processes, automation tools and KPI reporting
- You work in an analytical, structured and solution-oriented manner and proactively address operational challenges
- You communicate clearly, manage stakeholders confidently and enjoy working cross-functionally
- You are fluent in English, German is a plus.
Benefits
- Flexible working hours and remote work options
- Attractive employee discounts
- Subsidy for the E-gym Wellpass
- Workation
- Corporate benefits
- 28 days vacation/year
- and much more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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